John (Jack) Ryan III
Kansas City,MO
Summary
Results-driven and highly qualified leader, passionate about providing memorable guests experiences, using data and hospitality minded teams. 13 years of restaurant management experience in operations, budgeting, training, team building, hiring, etc. Experienced managing high volume venues exceeding 10 million dollars in annual sales, with a track record of creating excellent and consistent guest experiences through fostering a positive culture, associate training, and proactive communication. I am looking to take my leadership skills I have learned in the restaurant industry and transition into a leadership position in the Sports and Entertainment industry.
Overview
8
8
years of professional experience
Work History
Suite Supervisor
Levy Restaurants
Kansas City, MO
11.2023 - Current
- Enhanced guest satisfaction by addressing and resolving issues promptly and efficiently.
- Streamlined team communication, fostering a positive work environment focused on exceptional service delivery.
- Help organize and stock all suites in between games.
- Received new product into pantries maintaining proper rotation and reducing waste.
Food & Beverage Manager
Topgolf
Overland Park, KS
01.2021 - 03.2023
- Department head overseeing three FOH departments
- Managed inventory control, reducing spoilage and ensuring optimal stock levels at all times.
- Led a team of servers and bartenders, fostering a positive work environment focused on teamwork and professionalism.
- Increased guest loyalty through attentive service, personalized recommendations, and consistent follow-up on feedback.
- Effectively managed scheduling and budgeting responsibilities to meet financial goals while maintaining exceptional service standards.
Assistant General Manager
Twin Peaks
Independence, MO
01.2018 - 01.2021
- Manage front-of-house operations for the restaurant, including hiring and training for FOH employees
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
General Manager
ZIO's Italian Kitchen
Springfield, Mo
01.2016 - 01.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Psychology
Colorado Western State
Gunnison, CONo Degree - Pre-Law
UMKC
Kansas City, MOSkills
- Task Delegation
- Guest Relations Management
- Quality Assurance
- Inventory Control
- Event Coordination
- Team Leadership
- Effective Communication
- Server Safe certified
Timeline
Suite Supervisor
Levy Restaurants
11.2023 - Current
Food & Beverage Manager
Topgolf
01.2021 - 03.2023
Assistant General Manager
Twin Peaks
01.2018 - 01.2021
General Manager
ZIO's Italian Kitchen
01.2016 - 01.2018
No Degree - Psychology
Colorado Western State
No Degree - Pre-Law
UMKC