Robin Ferrell
Accokeek,MD
Summary
Dynamic Suite Supervisor at Aramark/Capital One Arena with a proven track record in guest relations management and employee engagement. Recognized for exceptional service delivery and effective task delegation, enhancing team performance and customer satisfaction. Skilled in suite management software and inventory control, consistently improving operational efficiency and guest experiences.
Overview
17
17
years of professional experience
Work History
Suite Supervisor
Aramark/Capital One Arena
Washington, DC
09.2017 - Current
- Assisted with daily suite operations, ensuring compliance with safety protocols.
- Supported team in maintaining cleanliness and organization within the suite environment.
- Learned to operate suite management software for scheduling and coordination tasks.
- Engaged in training sessions to enhance skills related to guest service and facility management.
- Collaborated with colleagues to streamline communication and improve workflow efficiency.
- Contributed to inventory management by tracking supplies and reporting shortages promptly.
- Adapted quickly to changing priorities while maintaining focus on quality service delivery.
- Established a reputation for providing exceptional service, earning recognition as a top-performing Suite Supervisor within the organization.
- Oversaw daily suite inspections, identifying areas for improvement and ensuring prompt resolution of any identified issues.
- Organized team-building events, fostering camaraderie and promoting a positive work atmosphere.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Bartender
Levy Restaurants/ Washington Nationals Ball Park
Washington, DC
06.2008 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Managed inventory levels, ordering supplies as needed to minimize downtime and ensure product availability.
- Served high customer volumes during special events, nights, and weekends.
- Provided exceptional customer service by engaging patrons in conversation and offering personalized recommendations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD06-1985
Skills
- Guest relations management
- Task delegation
- Employee engagement
- Customer service
Languages
English
Native or Bilingual
Timeline
Suite Supervisor
Aramark/Capital One Arena
09.2017 - Current
Bartender
Levy Restaurants/ Washington Nationals Ball Park
06.2008 - Current
High School Diploma -
Parkdale High School