Torey Walton
Jamaica,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Suite Supervisor
Aramark
2022.02 - Current
- Enhanced guest satisfaction by addressing and resolving issues promptly and efficiently.
- Streamlined team communication, fostering a positive work environment focused on exceptional service delivery.
- Reduced operational costs by closely monitoring inventory levels and implementing effective ordering strategies.
- Developed comprehensive training programs for new hires, resulting in improved performance levels and reduced turnover rates.
- Maintained a high level of cleanliness throughout all suites, contributing to an elevated guest experience and increased return business.
Customer Service Representative
Spectrum
2021.11 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience
Head Cashier
Old Navy
2018.09 - 2021.04
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Server
Cracker Barrell Old Country Store
2017.05 - 2017.11
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Front Desk Agent
Marriott
2017.03 - 2017.09
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Server/ Bartender
Red Lobster
2015.08 - 2017.01
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelors Of Science - Criminology
SUNY College At Old Westbury
Old Westbury, NY08.2021
Associates In Science - Criminal Justice
SUNY Broome Community College
Binghamton, NY05.2017
Skills
- Task Delegation
- Guest Relations Management
- Staff evaluations
- Department coordination
- Customer Service
- Problem-Solving
Timeline
Suite Supervisor
Aramark
2022.02 - Current
Customer Service Representative
Spectrum
2021.11 - Current
Head Cashier
Old Navy
2018.09 - 2021.04
Server
Cracker Barrell Old Country Store
2017.05 - 2017.11
Front Desk Agent
Marriott
2017.03 - 2017.09
Server/ Bartender
Red Lobster
2015.08 - 2017.01
Bachelors Of Science - Criminology
SUNY College At Old Westbury
Associates In Science - Criminal Justice
SUNY Broome Community College