Imran Abdul
Summary
Customer service and marketing professional with 10+ years of experience delivering exceptional customer experiences across hospitality, retail, healthcare, and property management. Proven success in relationship building, sales, marketing outreach, and operational excellence within fast-paced, customer-focused environments.
Overview
10
10
years of professional experience
Work History
Leasing Professional
The Oasis at Cypress Woods
02.2026 - Current
- Oversaw leasing documentation, renewals, and applicant records while maintaining compliance, accuracy, and timely completion throughout the approval process.
- Drove prospect engagement through targeted follow-up, personalized communication, and tailored leasing recommendations that supported occupancy goals.
- Established partnerships with Keke's Breakfast Cafe, Brightwater Lagoon, Bubbl’r, Top Golf, etc. to strengthen brand visibility, expand community engagement, and create value-added resident experiences.
Leasing Consultant
The Reef Student Living
06.2025 - 02.2026
- Managed the full leasing process from application through move-in, ensuring accuracy, compliance, and an exceptional resident experience.
- Conducted personalized property tours and effectively showcased community amenities to prospective residents, consistently meeting or exceeding weekly leasing goals.
- Cultivated strong resident relationships through exceptional customer service, proactive communication, and effective resolution of concerns.
- Enhanced resident retention by organizing community events, advocating for renewal initiatives, and creating a welcoming living environment.
Customer Service Representative
Lee Health
04.2024 - 05.2025
- Managed patient check-ins, appointment scheduling, and insurance verification, facilitating smooth operations in high-volume outpatient gastroenterology practice serving over 100 patients daily.
- Answered high volume of inbound phone calls, coordinated communication between patients and providers, and resolved scheduling and registration inquiries in a timely manner.
- Greeted patients and visitors, establishing a positive first impression and ensuring a welcoming environment.
Merchandise Sales Host/ DCP Bell Service Dispatch
Walt Disney World
01.2019 - 03.2024
- Coordinated Bell Services dispatch operations for Disney's Polynesian Village Resort, communicating with Cast Members across multiple departments to support efficient guest arrivals, departures, and luggage services.
- Coordinated multiple real-time service requests, prioritized operational needs, and ensured accuracy to support smooth daily resort operations.
- Delivered personalized guest experiences in a high-volume retail environment by anticipating guest needs and creating memorable interactions while consistently upholding Disney's Five Keys of Safety, Courtesy, Inclusion, Show, and Efficiency.
- Provided tailored product recommendations and answered guest inquiries for hundreds of domestic and international visitors each shift, enhancing overall guest satisfaction.
- Streamlined inventory replenishment and shipment processing while organizing sales floor to ensure product availability and adherence to Disney's visual merchandising standards.
Store Manager
BoxLunch
08.2016 - 11.2019
- Managed daily operations of a million-dollar retail store while consistently exceeding sales goals in a high-volume environment.
- Recruited, onboarded, coached, and developed team of 15–20 associates while managing scheduling and performance evaluations to ensure operational efficiency.
- Implemented loss prevention strategies and trained team on operational best practices, contributing to reduced shrinkage and enhanced store profitability.
Education
Bachelor of Science - Marketing
Florida Gulf Coast University
07-2026
Associate of Arts - Business Administration
Broward College
Skills
- Microsoft Office 365
- Google Workspace
- EPIC EHR
- Entrata
- Yardi
- Knock CRM
- Event Planning
- Customer Experience
- Relationship Building
- Marketing & Community Outreach
- Sales & Lead Generation
- Cross-Functional Collaboration
- Organization & Time Management
- Communication
Timeline
Leasing Professional
The Oasis at Cypress Woods
02.2026 - Current
Leasing Consultant
The Reef Student Living
06.2025 - 02.2026
Customer Service Representative
Lee Health
04.2024 - 05.2025
Merchandise Sales Host/ DCP Bell Service Dispatch
Walt Disney World
01.2019 - 03.2024
Store Manager
BoxLunch
08.2016 - 11.2019
Bachelor of Science - Marketing
Florida Gulf Coast University
Associate of Arts - Business Administration
Broward College