Imtiaz Hussain Pollob
Detroit,MI
Summary
Detail-oriented and motivated professional with experience in customer success and warehouse operations. Proven ability to efficiently manage customer inquiries, ensure satisfaction, and handle inventory in a fast-paced environment. Strong communication, problem-solving, and organizational skills.
Overview
2
2
years of professional experience
Work History
Fulfillment Associate
Amazon Warehouse
Detroit, USA
07.2024 - 09.2024
- Efficiently stow incoming inventory in designated locations, ensuring accuracy and meeting quality standards
- Conduct routine quality checks to maintain inventory accuracy and ensure compliance with Amazon's standards
- Maintain a clean and organized work area to ensure safety and workflow efficiency
- Collaborate with team members and supervisors to meet daily productivity goals
- Adhere to safety protocols to minimize risks in a fast-paced environment.
Customer Success Executive
STAFF ASIA
Uposhohar, Bangladesh
05.2022 - 11.2023
- Managed 10+ live chats and responded to 50+ daily email inquiries from clients in the USA, Nigeria, and UK regarding e-learning courses
- Provided timely and accurate responses to queries, focusing on customer satisfaction
- Coordinated with clients to resolve issues, ensuring clear communication and problem resolution.
Education
OTHM Level 3 Diploma in Business Management -
Aims Academy
Uposhohar, Sylhet, Bangladesh03.2022
Skills
- Microsoft Office
- Google Suite
- Microsoft Excel
- Microsoft Word
- Computer Literacy
- English
- Time Management
- Teamwork
- Problem Solving
- Communication
- Organizational Skills
- Punctual and Reliable
Languages
English
Intermediate (B1)
B1
Bengali
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Software
Zendesk
Figma
Microsoft Office
Google Workspace
Timeline
Fulfillment Associate
Amazon Warehouse
07.2024 - 09.2024
Customer Success Executive
STAFF ASIA
05.2022 - 11.2023
OTHM Level 3 Diploma in Business Management -
Aims Academy
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