Ina Balan
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Costumer Service
Limo7Stars LLC
07.2018 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Leader
Sam’s Club
10.2015 - 06.2018
- Devised and implemented processes and procedures to streamline operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Sales Associate - Real Estate
Tampa School of Real Estate
Tampa, FL12.2020
Master In Natural Science - Atmospheric Sciences And Meteorology
USF
Moldova06.2012
Skills
- Delivery Scheduling
- Customer Account Management
- Data Evaluation
- Computer Proficiency
- Clerical Support
- Invoice Preparation and Processing
- Credit Card Payment Processing
- Calm and Professional Under Pressure
Languages
Romanian
Native or Bilingual
Russian
Native or Bilingual
Italian
Limited Working
English
Full Professional
Timeline
Costumer Service
Limo7Stars LLC
07.2018 - Current
Team Leader
Sam’s Club
10.2015 - 06.2018
Sales Associate - Real Estate
Tampa School of Real Estate
Master In Natural Science - Atmospheric Sciences And Meteorology
USF
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