Ina Ford
Clinton,MD
Summary
Top-performing Administrative Professional with over 7+ years of commendable experience in providing key office, operational and property management assistance. Highly skilled in developing and delivering innovative strategies to increase overall office efficiency and redesigning and overseeing core processes to improve resource utilization, accuracy, and timeliness. Demonstrated ability to coordinate across multiple functional areas, departments, and supervisors to meet strategic goals and requirements. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
AION Management
01.2024 - Current
- Facilitated the opening of a new construction town home community by working with the county and utility company on the transfer of services.
- Responsible for reporting the leasing status, financial status, and property upkeep of the site to the ownership.
- Assisted in forecasting and budgeting to ensure that financial goals are met.
- Conducted interviews of prospective employees for the site.
- Worked closely with the Homeowners Association (HOA) within the town home community in order to ensure compliance with all regulations and requirements.
- Served as the primary point of contact for all vendors and contractors.
- Created and processed purchase orders
- Developed strong relationships with local vendors to secure competitive pricing for maintenance services and supplies.
- Monitored financial performance of properties by tracking rental income, expenses, and budget adherence for optimal returns on investment.
- Worked closely with marketing teams to create appealing advertising materials that showcased the unique features and benefits of managed properties.
- Coordinated with maintenance teams to ensure timely repairs and regular upkeep of properties, maintaining high standards for tenants.
- Collaborated with legal teams for eviction proceedings or disputes between tenants and landlords professionally and fairly.
Deputy Clerk
DC Superior Court
05.2023 - 11.2023
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Generate daily court calendar arranging the schedule of cases to appear in court; update and change docket entries of civil actions.
- . Skillfully organize and maintain court documents, and case files within case management database before, during, and after court proceedings ensuring files jackets and other documents are readily available to judges, lawyers, and jurors.
- Complete court-related documents such as petitions and reschedules and expertly process electronic filings such as summons, subpoenas, motions, and other court related documents according to legal requirements and standard policies.
- Proactively respond to request for records and assist the general public with access to requested records. Serve as a liaison between court personnel, legal representatives, attorneys and involved parties throughout court proceedings from beginning to end.
- Follow all confidentiality rules to preserve data quality and reduce chance for information compromise.
Assistant Property Manager
Greystar
01.2022 - 12.2023
- Work in conjunction with Property Manager to oversee the daily operations and administrative coordination of a local community totaling over 300+ units with a $500K+ annual revenue budget; resolve tenant issues, control expenses, and maximize revenue
- Perform management tasks such as statement of deposits, rental adjustments, lease negotiations, resident communications, prospect communications, and market analysis
- Successfully develop long-term, trusting relationships while managing a portfolio of 1000+ tenants generating significant occupancy increases, identifying tenant renewals, and optimizing rental income; ensure positive experiences by proactively managing and cultivating tenant relationships
- Perform administrative duties to include accounts payable, recruitment and retention, inventory and purchasing of equipment and office supplies, coordinating employee schedules, training and development and payroll functions
- Meticulously review all completed lease applications; assess household information including income and asset verification according to program regulations
- Direct the compliance analysis of potential resident's credit, background, financial records, and references for approval utilizing Yardi software; ensure the status of the lease application is communicated within 72 hours of application submission
- Successfully negotiate existing resident renewals with incentives and rent increases
- Plan community programs and outreach marketing strategies to promote resident and community involvement
- Conduct monthly audits of internet marketing sites to ensure current promotions are accurate and up-to-date
- Handle property finances to include over $5000+ in petty cash
- Serve as a liaison between Property Manager, staff, contractors and residents addressing inquiries/requests, advising prospective tenants while providing updates on the status of their application
Leasing Manager
Preferred Apartment Communities
04.2021 - 10.2021
- Supported short-term requirement to lease the community to 100% occupancy
- Handled a wide array of administrative functions on behalf of the Property Manager including handling written correspondence and phone calls, appointment scheduling, preparing and organizing records for over 1000+ tenants, conducting tours, preparing leases, and filing formal legal documents
- Established rapport with residents through exceptional customer service, newsletters, and frequent community social events which drove resident satisfaction and led to an increase in resident retention from 19.4 % to 98.7% within 6 months
- Diligently responded to resident complaints and issues, filed and followed up on submitted maintenance requests to ensure prompt completion
Leasing Consultant
The Bainbridge Companies
04.2019 - 03.2021
- Worked closely with the Property Manager to ensure a smooth and efficient operating apartment community including maintaining daily accounting records, budget management, vendor and contractor scheduling and management, ordering maintenance supplies, and producing financial and analytical reports for management
- Successfully created daily, weekly, and monthly plans for property staff to aid in reaching leasing and resident retention goals
- Showed available units to prospective residents, processed lease applications, and prepared initial lease and renewal paperwork
- Handled tenant relations such as negotiation of lease renewals and the collection of monthly rental fees, late fees, rental applications, and security deposits; pursued delinquent rent payments and execute evictions in accordance with state and local laws
- Inspected apartments prior to move-in and conducted walkthrough inspections for vacating residents including initial assessment of any damages
- Received service requests on behalf of residents and forwarded them to maintenance for prompt processing and conducted follow-up calls for quality assurance
Assistant Property Manager
Security Properties Residential
08.2018 - 02.2019
- Established and implemented leasing goals, and entered information via Property Management database/software
- Supported all direct and digital marketing strategies to include the creation of marketing materials such as direct mail pieces, brochures, ads, and flyers to promote community, attract new prospects and increase property traffic, and exceed budgeted occupancy rates; increased occupancy rate from 40% to 70% within initial 6 months
- Submitted delinquency accounts to lawyers and processed evictions to completion
- Successfully organized and executed all property functions, meetings and events to include monthly staff meetings, professional development training, resident events, and holiday parties; alleviating the need to hire an external event planner saving the company tens of thousands of dollars annually
- Provided guidance in the areas of performance management, talent management, employee relations, talent acquisition and staffing, compensation, benefits, and training and development
Education
Bachelor of Science - Human Ecology: Family and Consumer Science
University of Maryland Eastern Shore
Princess Anne, MDSkills
- Office Management
- Property Management
- Strategic Planning
- Cross-Function Coordination
- Process Improvements
- Market Trend Analysis
- Scheduling & Calendars
- Document & Records Management
- Client & Vendor Relations
- Accounts Payable & Receivable
- Conflict Resolution
- Corporate Events
- Microsoft Office Suite
- SharePoint
- Adobe Acrobat
Timeline
Assistant Property Manager
AION Management
01.2024 - Current
Deputy Clerk
DC Superior Court
05.2023 - 11.2023
Assistant Property Manager
Greystar
01.2022 - 12.2023
Leasing Manager
Preferred Apartment Communities
04.2021 - 10.2021
Leasing Consultant
The Bainbridge Companies
04.2019 - 03.2021
Assistant Property Manager
Security Properties Residential
08.2018 - 02.2019
Bachelor of Science - Human Ecology: Family and Consumer Science
University of Maryland Eastern Shore
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