Ina M Cooper
Novi,MI
Summary
Experienced in analyzing and evaluating financial assets, both public and private, to assess individuals' ability to meet financial obligations. Skilled in collection practices, with a focus on determining the ability to pay through assets and financial ownerships. Proficient in utilizing industry best practices to ensure accurate and thorough assessments. Adept at effectively communicating findings to clients and providing tailored solutions to meet their specific needs.
Overview
37
37
years of professional experience
Work History
Cash Room Attendant
Nordstroms
01.2022 - Current
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Collection Representative
Department of the Treasury
06.2009 - 08.2016
- Company Overview: Government agency
- Provided customer service in a dynamic call center setting with taxpayers and their representatives through telephone contact
- Applied tax code law to help taxpayers understand and meet their tax obligations
- Took action when needed to resolve taxpayers' tax issues and delinquent tax situations
- Secured, analyzed and protected sensitive personal and financial information; negotiated installment payment agreements
- Analyzed and evaluated information involving research on computerized online database systems
- Filed tax liens and issued levies
- Government agency
- Final salary: 56k annually
- Reason for leaving: Retired
Import/Export Clerk/Customer Service Representative
DHL
01.1988 - 01.2009
- Company Overview: International logistics
- Assisted in coordination of export/import shipments
- Updated and maintained Transportation Management System(s) - SAP
- Answered and resolved basic billing questions when needed
- Proactively identified problems to management
- Provided rates for shipping to customers
- Worked closely with drivers to achieve and maintain high service levels
- International logistics
- Final salary: 65k annually
- Reason for leaving: domestic operations went out of business
Education
Bachelors of Science - Business/Human Resource
Champlain College
Burlington, VT01.2017
Associates Degree - Business
Henry Ford College
Dearborn, MI01.2014
Skills
- Electronic cash register
- Calculator
- WORD
- EXCEL
- Critical thinking capacity
- Customer relations
- Teamwork
- Problem resolution
- Customs regulations compliance
- Debt negotiation
- Complaint handling
- Export documentation expertise
- Professional appearance
- Payment processing
Timeline
Cash Room Attendant
Nordstroms
01.2022 - Current
Collection Representative
Department of the Treasury
06.2009 - 08.2016
Import/Export Clerk/Customer Service Representative
DHL
01.1988 - 01.2009
Bachelors of Science - Business/Human Resource
Champlain College
Associates Degree - Business
Henry Ford College
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