Inae Franca

• Managing guest orders efficiently with attention to detail, ensuring accuracy and satisfaction.
• Delivering menu expertise on tapas offerings and rum selections, offering recommendations tailored to guests' preferences and enhancing their experience.
• Fostering a welcoming atmosphere, engaging with guests to ensure their needs were met promptly and professionally.
• Working collaboratively with team members to maintain smooth service flow during peak hours, contributing to operational efficiency.

• Assisted with daily front desk operations while supporting management in administrative and organizational coordination.
• Managed payment processing and addressed owner inquiries with professionalism and efficiency.
• Led special projects such as categorizing maintenance requests and organizing legal documentation related to delinquent property owners.
• Applied marketing knowledge to update and refine the resort's promotional materials, improving the clarity and appeal of guest-facing content.
• Maintained organized records for reservations and owner files, contributing to improved administrative efficiency.

Exchange program (Work and Travel - J1)

• Supported the marketing and communications team in content creation, brand management, and project coordination for internal and external campaigns.
• Maintained and enforced brand consistency by managing the branding guide for all produced content.
• Created event invitations and contributed to the planning of live events and social media content.
• Assisted in developing strategies to improve social media reach and visibility, aligned with campaign objectives.
• Participated in the maintenance and creative updates of the institutional website.
• Organized and tracked internal approvals, budgets, and payment records to ensure timely execution of marketing activities.
• Managed contracts and brand usage strategies with sponsored companies, supporting compliance and brand alignment.

• Provided responsive and solution-focused customer service, addressing inquiries and resolving issues related to platform use, payments, logistics, and technical concerns.
• Assisted shopkeepers with the setup and maintenance of their e-commerce stores, offering step-by-step guidance on platform configuration, product uploads, and store customization.
• Supported the implementation of SEO strategies to enhance product visibility and improve search rankings within the platform.
• Advised on digital marketing tactics, including promotional tools, seasonal campaigns, and customer engagement strategies.
• Guided merchants through the integration of payment systems and setup of delivery logistics, ensuring smooth transactions and operational readiness.