Inaia Randle

• Scheduled X-Ray, and all clinical appointments
• Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems
• Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times
• Confirms insurance coverage and obtains authorizations if applicable
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary)

• Meeting individually with clients to determine their financial objectives, risk tolerance, income, expenses and assets
• Investigate and measure an organization's risk of suspicious financial activity using AML software

to stay current with financial trends

• Preparing financial documents, such as income projections and investment reports
• Maintaining compliance with all rules and regulations in the financial industry
• Identifying and pursuing potential clients to maintain a strong client base.

• Received inbound escalations from Technical Support Advisors for supervisor requests and assisted with escalations
• Optimized performance of technical support engineers to achieve department goals and standards by monitoring individual caseloads and assisting when necessary
• Responsibilities included installing and uninstalling OS or software on Apple laptops and other devices
• Performed troubleshooting for mobile devices, iPhone's, Mac OS, MacBook's, laptops, and workstations

• Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem
• Expedited corrections or adjustments according to customer's enquiries or issues
• Followed up with clients to ensure resolution
• Processed orders, forms, applications, and requests
• Ensured customer satisfaction and provided professional customer support
• Kept records and documentation of customer interactions, transactions, comments, and complaints.