Inayat Hayati
Summary
Dynamic Executive Team Leader boasting nine years of experience in customer service and food management at Target Corporation. Demonstrated expertise in leveraging robust business acumen, exceptional interpersonal and communication skills, and acute cognitive abilities, including proficient problem analysis, decisive decision-making, and adept financial and quantitative analysis. Proficient in spearheading high-performing teams, optimizing operational efficiency, and delivering exceptional customer experiences. Committed to surpassing organizational objectives and exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
EXECUTIVE TEAM LEADER - SERVICE AND ENGAGEMENT
Target Corporation
02.2021 - Current
- Build a team of passionate and knowledgeable
- Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.
- Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
- Provided exceptional services and pleasant shopping experiences to retail customers.
EXECUTIVE TEAM LEADER GENERAL MERCHANDISE & FOOD SALES
Target Corporation
05.2019 - 02.2021
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability.
- Established performance metrics for continuous improvement initiatives across various departments within the organization.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Streamlined reporting processes to enhance data accuracy, improve decision-making capabilities, and inform strategic planning activities.
GENERAL MERCHANDISE TEAM LEADER
Target Corporation
08.2017 - 05.2019
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
GUEST SERVICE TEAM LEADER
Target Corporation
03.2015 - 08.2017
- Demonstrate a service culture that prioritizes the guest service experience.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Monitored staff performance and provided feedback and guidance.
Education
MASTER OF BUSINESS ADMINISTRATION IN BUSINESS ADMINISTRATION -
University of California
Sacramento, CA03.2022
BACHELOR'S OF SCIENCE IN BUSINESS ADMINISTRATION -
University of California
Sacramento, CA05.2019
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION -
Cosumnes River College
Sacramento, CA05.2016
Skills
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Manage workload and prioritize tasks independently
- Customer-Oriented
- Staff Oversight
- Workflow Planning
- Sales and Promotions
- Goals and performance
Languages
Persian
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
EXECUTIVE TEAM LEADER - SERVICE AND ENGAGEMENT
Target Corporation
02.2021 - Current
EXECUTIVE TEAM LEADER GENERAL MERCHANDISE & FOOD SALES
Target Corporation
05.2019 - 02.2021
GENERAL MERCHANDISE TEAM LEADER
Target Corporation
08.2017 - 05.2019
GUEST SERVICE TEAM LEADER
Target Corporation
03.2015 - 08.2017
MASTER OF BUSINESS ADMINISTRATION IN BUSINESS ADMINISTRATION -
University of California
BACHELOR'S OF SCIENCE IN BUSINESS ADMINISTRATION -
University of California
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION -
Cosumnes River College
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