- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Inda Delaney
Lake Havasu City,AZ
Summary
Results-driven Project Manager with expertise in project scheduling, budget oversight, and stakeholder engagement. Proven ability to enhance operational efficiency and lead teams to successful project completions.
Overview
1
1
year of professional experience
Work History
Project Manager
Thompson Family Plumbing
Lake Havasu City, AZ
09.2025 - Current
- Coordinated plumbing project schedules to ensure timely completion and resource allocation.
- Managed client communications, addressing inquiries and maintaining stakeholder relationships.
- Oversaw project budgets, tracking expenses and ensuring adherence to financial guidelines.
- Developed process improvement strategies to enhance operational efficiency and reduce costs.
- Supervised team members, providing training and guidance on best practices in plumbing services.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Customer Service Representative
Thompson Family Plumbing
Lake Havasu City, AZ
05.2025 - 09.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed service requests and scheduled appointments using CRM software.
- Assisted in training new staff on operational procedures and customer interactions.
- Collaborated with technicians to address customer concerns and provide timely solutions.
- Followed up with customers post-service to ensure continued satisfaction and loyalty.
- Handled billing inquiries and resolved discrepancies promptly, maintaining accuracy in transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05-2025
Skills
- Project management
- Project planning
- Project scheduling
- Production management
- Installer manager
- Inventory manager
- Customer Service Representative
- Schedule management
Interests
Timeline
Project Manager
Thompson Family Plumbing
09.2025 - Current
Customer Service Representative
Thompson Family Plumbing
05.2025 - 09.2025
High School Diploma -
Lake Havasu High School