INDAH PRATIKASARI
Jakarta Selatan,Indonesia
Summary
Dynamic customer service professional with over five years of experience in the banking and government sectors. Proven track record in team leadership, effective communication, and exceeding high-quality service standards. Aiming to leverage expertise in customer engagement to enhance passenger experiences as a flight attendant within the aviation industry.
Overview
7
7
years of professional experience
Work History
Protocol and Consular Affairs
Embassy of the Republic of Indonesia
Dhaka, Bangladesh
04.2022 - Current
- Delivered protocol duties and maintained high standards for the safety and comfort of VIPs, including the Indonesian Ambassador.
- Addressed guest issues by adhering to established protocols and consular guidelines.
- Handled passport, visa, and consular administration requests.
- Met the needs and ensured satisfaction of all guests.
Customer Service
Mizuho Bank Indonesia
Jakarta, Indonesia
11.2018 - 04.2022
- Maintained a genuine and friendly approach in customer interactions.
- Determines necessary transactions for clients.
- Anticipated and addressed guests' needs in a professional manner.
- Drove initiatives to enhance overall customer satisfaction.
Protocol Officer
Jakarta International Expo
Jakarta, Indonesia
04.2018 - 09.2018
- Managed protocol duties for VIP guests at the Asian Games 2018 in Jakarta.
- Provided exceptional service to high-profile guests.
- Proactively identified and fulfilled guest needs.
Education
Bachelor of Political Science - International Relations
UPN Veteran Yogyakarta
Yogyakarta06-2017
Skills
- Customer Service Expertise
- Excellent communication skills
- Cultural Awareness
- Effectively Address Customer Concerns
Personal Information
- Height: 160 cm
- Date of Birth: 12 November 1995
- Nationality: Indonesian
- Domicile : Dhaka, Bangladesh
- Home Country : Jakarta, Indonesia
Languages
Indonesian
Native/ Bilingual
English
Full Professional
Timeline
Protocol and Consular Affairs
Embassy of the Republic of Indonesia
04.2022 - Current
Customer Service
Mizuho Bank Indonesia
11.2018 - 04.2022
Protocol Officer
Jakarta International Expo
04.2018 - 09.2018
Bachelor of Political Science - International Relations
UPN Veteran Yogyakarta
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