Inder Singh
Brunswick,Ohio
Summary
Diligent and detail-oriented retail management professional with 5 years of experience in customer facing roles. Proficient in sales, customer service, and restaurant management. Possesses strong communication and problem-solving skills.
Currently working as a Shift Supervisor at Pacific Bells, promoting customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Pacific Bells
03.2024 - Current
- I was promoted to Shift supervisor, responsible for opening and running the store on my shifts and taking care of all the crew members.
- For a few months, we had no General Manager, Hence, I was working 50-60 hours to keep the place running.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Crew Member
Pacific Bells
09.2023 - 03.2024
- After getting separated from the US Navy, I went back to working at my previous workplace and started working there again.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Aviation Electronics, Electrical and Computer Systems Technician, E1
United States Navy
06.2023 - 08.2023
- It was my dream to join the U.S. Navy.
- Flew out to the Boot Camp right after graduation with the job of Aviation Electronics, Electrical and Computer Systems Technician (AV).
- However, I was discharged from the Navy due to medical reasons.
Crew Member
Pacific Bell
03.2022 - 05.2023
- Learned how to use their POS systems and headsets.
- Learned to Multi-task.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Member
Dunkin'
06.2019 - 02.2022
- part-time crew member at this Dunkin' while going through high school.
- talked to customers, took orders, cashed out, and made/prepared food and drinks.
- Built three years of work experience, built important communication skills as well as learned how to multi-task while working at this job.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Learned all required tasks quickly to maximize performance.
Education
BBA - Marketing
Cleveland State University
Cleveland, OH05.2029
Skills
- Marketing
- Communication skills
- Problem solving
- Sales
- Customer service
- Creativity
- Critical thinking
- Restaurant experience
- Management
- Project management
- Social media marketing
- Team leadership
- Effective communication
- Retail Sales Experience
Certification
Driver's License
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Supervisor
Pacific Bells
03.2024 - Current
Crew Member
Pacific Bells
09.2023 - 03.2024
Aviation Electronics, Electrical and Computer Systems Technician, E1
United States Navy
06.2023 - 08.2023
Crew Member
Pacific Bell
03.2022 - 05.2023
Team Member
Dunkin'
06.2019 - 02.2022
BBA - Marketing
Cleveland State University
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