Inderjit Singh
Petaluma,CA
Summary
Customer-oriented Store Manager offering over 12+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Sales/Finance Manager
Toyota Marin
San Rafael, CA
08.2024 - Current
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Store Manager
Ashley Furniture Homestore
Rohnert Park, CA
08.2021 - 07.2024
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Monitored employee performance and identified performance gaps for corrective action
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Managed inventory tracking and physical inventory counts to minimize loss
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Trained and mentored associates to teach daily tasks and procedures
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
Sales Manager
Ashley Furniture Homestore
Rohnert Park, CA
01.2018 - 08.2021
- Managed 25+ employees while ensuring customer satisfaction by creating a great work environment and increasing sales by motivating employees and running multiple reports throughout the day
- Utilizes different platforms to process a daily schedule to ensure business runs smoothly and consistently while checking emails and reports to keep up with changes and updates
Store Owner
Discount Cigarettes
Sacramento, CA
04.2015 - 11.2017
- Remodeled and created a new setting while advertising through social media and working with vendors to attract customers and increase total yearly sales by 20% within the first year of buying into the business
- Motivated employees to improve performance to enhance customer relations and satisfaction while organizing and processing financials to effectively keep business operations running smoothly
Store Manager
Charley's Liquor and Deli
Petaluma, CA
01.2009 - 01.2015
- Ensured business operations by continually maintaining inventory and sales profit/loss spreadsheets and networking with vendors and advertising to keep well liked stocked in the store
- Recruited and trained exceptional professionals to keep up with health and safety codes, obtain regular customers, and work with numerous vendors and wholesalers to ensure customer satisfaction
Education
Business Management -
Santa Rosa Jr. College
Santa Rosa, CASkills
- Leadership and Team Management
- Sales and Customer Service
- Operational Management
- Analytical and Problem Solving
- Communication and Interpersonal Skills
- Technical Proficiency
- Recruiting and Hiring
- Customer Experience Enhancement
- Compliance and Safety
- Training and Development
Languages
- English, Native/ Bilingual
- Punjabi, Native/ Bilingual
Timeline
Sales/Finance Manager
Toyota Marin
08.2024 - Current
Store Manager
Ashley Furniture Homestore
08.2021 - 07.2024
Sales Manager
Ashley Furniture Homestore
01.2018 - 08.2021
Store Owner
Discount Cigarettes
04.2015 - 11.2017
Store Manager
Charley's Liquor and Deli
01.2009 - 01.2015
Business Management -
Santa Rosa Jr. College
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