India Appleton

• Managed employee benefits programs, overseeing enrollments, life events, vendor coordination, invoice reconciliation, and employee communications to ensure seamless benefit administration.

• Supported annual compensation planning, merit increases, market reviews, and salary administration initiatives.

• Played a key role in transitioning the organization from a fully insured healthcare model to a self-funded captive insurance program, contributing to significant cost savings.

• Administered semi-monthly payroll for approximately 250 employees across the United States, United Kingdom, and Canada, ensuring accurate processing of earnings, deductions, taxes, and benefits.

• Revamped onboarding processes, creating a streamlined experience for new hires and enhancing HR administration efficiency.

• Coordinated onboarding activities, managing orientation, payroll setup, benefits enrollment, and HRIS administration.

• Oversaw critical HR compliance reporting and audits, including EEO-1, ACA, 401(k), 403(b), and BWC, driving accuracy, compliance, and operational excellence.

• Oversaw diverse portfolio of accounts, facilitating timely communication and resolving issues effectively.
• Enhanced client satisfaction by fostering strong relationships and promptly addressing needs.
• Optimized processes for managing workers' compensation claims, achieving cost savings and better outcomes.
• Managed the workers' compensation claims process effectively while maintaining appropriate confidentiality measures.

• Administered day-to-day operations and administration of benefit continuation services for assigned benefit plans.
• Coordinated open enrollment periods for health insurance options, guiding employees in selecting appropriate benefits.
• Maintained up-to-date knowledge of health benefits, insurance carriers, and company terminology to effectively support assigned client plans.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Properly organized and maintained 200+client plan records, files and forms, and related information

• Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
• Developed job postings and job descriptions for various boards to attract qualified candidates.
• Coordinated logistics for company events in collaboration with HR team to enhance employee engagement.
• Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
• Answered phones and performed clerical duties to support human resources department operations.