India Austin
Stockton,CA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail and safety-oriented plus well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician/Pharmacy Clerk
Costco Wholesale Corp
10.2011 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Calculating dosage, filling prescriptions and preparing prescription labels with absolute accuracy.
- Inputting and verifying patient data and billing information to discover and resolve erroneous bills due to system errors.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Answering phones and assisting members/patients including, new profile set up, insurance input, and processing refills.
- Filing and maintaining prescription records.
- Organizing important policy, hazmat, and HIPAA related documents.
- Processing Medicare part D claims and Medicare B for vaccine/medical supplies billing
- Set up and modify patient profiles in PDX system to include current information such as medications and insurance details.
- Assisting patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Processing over 200-300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performing various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Completing hazardous waste and expired drugs processing.
- Consulting with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helping pharmacist process and fill CII drugs.
- Maintain proper drug storage procedures, registries, and records for scheduled and non scheduled drugs.
- Communicating with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collecting co-payments or full payments from customers.
Education
Pharmacy Technician Certification - Pharmacy Technician
Boston Reed College
Sacramento, CA09.2009
High School Diploma -
Bear Creek High School
Stockton, CA05.2005
Skills
- Multitasking
- Processing new and refill prescriptions
- Filling and reconstituting prescriptions
- Excellent member and patient care
- Typing
- Filing
- HIPAA
- Answering phones
- Pharmacy and customer records management
- Hazardous waste and expired drugs management
- Stocking and reordering
- Receiving Incoming Supplies
- FDA Drug Safety Guidelines
- Insurance Knowledge
- Team collaboration
- Drug Inventory Control
- Pharmacist support
- Updating medication histories
Certification
- CA Registered Pharmacy Technician License - TCH 135482
- National Healthcare Association ExCPT Pharmacy Technician- N3F4P2S7
Timeline
Certified Pharmacy Technician/Pharmacy Clerk
Costco Wholesale Corp
10.2011 - Current
Pharmacy Technician Certification - Pharmacy Technician
Boston Reed College
High School Diploma -
Bear Creek High School
- CA Registered Pharmacy Technician License - TCH 135482
- National Healthcare Association ExCPT Pharmacy Technician- N3F4P2S7
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