INDIA BARBER
Jbg Smith
Washington DC,DC
13
years of professional experience
Detail-oriented payroll professional with expertise in managing end-to-end payroll processes and preparing payroll tax documents. Skilled in addressing employee inquiries and resolving discrepancies to enhance payroll efficiency. Committed to providing exceptional service and maintaining accurate records for audits and compliance. Strong communicator capable of conveying complex payroll information to stakeholders.
Work History
Lead Concierge
9 Months- Directed concierge desk operations, ensuring seamless tenant and visitor experiences across property lobbies.
- Trained concierge staff on hospitality standards, front desk procedures, and guest service expectations.
- Coordinated package deliveries, mail handling, and secure retrieval procedures for residents and office tenants.
- Resolved service requests promptly, escalating maintenance, access, and amenity issues through proper channels.
- Managed visitor registration, badge issuance, and access control to maintain building security protocols.
- Supported amenity reservations, event logistics, and tenant communications with accuracy and professionalism.
- Improved resident engagement by delivering responsive service and anticipating tenant needs proactively.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
Concierge Director
5 Years 11 Months- Garnered praise and loyalty from customers by providing outstanding concierge services.
- Motivated team of six to 12 employees, enhancing productivity and reducing turnover.
- Facilitated communication and collaboration between concierge and leasing teams to improve service delivery.
- Boosted employee morale and engagement by ensuring error-free timecards and timely payments.
- Received praise and loyalty from customers for delivering outstanding concierge services.
- Increase operational efficiency and adherence to compliance standards by devising and implementing HR policies and procedures. Improve service quality and customer satisfaction by recruiting and onboarding highly skilled concierges.
Administrative Assistant
4 Years- Managed data by creating, maintaining, and entering information into databases, ensuring smooth office operations through proficient use of office equipment and timely repairs.
- Streamlined office workflow by ordering and dispensing office supplies, ensuring necessary resources were readily available.
- Successfully managed payroll functions, including timekeeping and processing payroll to attain accurate and timely payments.
- Maintained accurate financial records and balanced accounts by proficiently collecting and depositing money.
- Provided exceptional customer service by assisting customers with orders and account inquiries.
- Supported project management and enhanced collaboration within committees and teams, contributing to project success.
Concierge
4 Months- Enhanced community engagement by warmly welcoming residents and efficiently managing guest check-ins for contractors and vendors.
- Enriched resident experience by offering extensive knowledge of the community and surrounding areas, providing valuable recommendations for places to visit and activities to enjoy.
- Elevated community engagement and satisfaction by providing a warm welcome to all residents and announcing/signing in guests and contractors/vendors.
- Cultivated a sense of community through positive relationship-building with residents and facilitating open communication with community representatives.
- Proactively liaised with Property Management to address concerns and drive continuous improvements for the community.
Teller
4 Years- Balanced currency, coins, and checks in cash drawers at end of shifts, ensuring error-free financial transactions and accurate daily transaction calculations.
- Paid out money and cashed checks after verifying correct signatures, matching written and numerical amounts, and confirming sufficient funds in accounts.
- Verified amounts and checked accuracy of deposit slips while receiving checks and cash for deposit.
- Verified endorsements on checks by checking dates, bank names, and recipient identification, ensuring legality of documents.
- Processed different transactions, including term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mailed deposits.
- Organized and filed deposit slips and checks systematically for easy retrieval.
- Efficiently arranged monies received in cash boxes and coin dispensers based on denominations.
- Computed financial fees, interest, and service charges, facilitating accurate and efficient financial processes.
Education
Bachelor of Science - Sociology
High School Diploma
Skills
Property management software
Customer service
Event coordination
Guest relations
Compliance management
Microsoft Office
Problem-solving
Attention to detail
Team motivation
Service excellence
Interpersonal relations
Written communication
Timeline
Lead Concierge
Jbg Smith
01.2026 - CurrentRead More
Concierge Director
NFC Amenity Management
01.2020 - 12.2025Read More
Concierge
NFC Management
11.2018 - 03.2019Read More
Administrative Assistant
Buena Vista and Associates
01.2016 - 01.2020Read More
Teller
District Government Employees Federal Credit Union
01.2014 - 01.2018Read More
Friendship Collegiate Academy PCS High School
High School Diploma
Read More
Lincoln University
Bachelor of Science from Sociology
Read More