India Coulter
Las Vegas,USA
Summary
I possess an extensive background in customer service and rising artist. I am reliable and dependable and a people person. I am seeking a position that will leverage my customer service and data entry background that will offer growth and new opportunities.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Clark County Elections Department
Las Vegas, NV
08.2024 - 11.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Managed and organized documents for data entry tasks.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Call Center Sales Representative
AGR Group
Las Vegas, NV
06.2024 - 08.2024
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
Customer Satisfaction Representative
Fragile Pak
Las Vegas, NV, USA
10.2023 - 02.2024
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Addressed and resolved customer concerns and complaints
Medical Call Center Agent
C3 Connect
Las Vegas, NV, USA
03.2019 - 04.2023
- Maintained high levels of customer satisfaction and retention by Action and action
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Managed high-volume of inbound and outbound customer calls
Education
Illustration
CCAD Columbus College of Art and Design
Columbus, OhioDiploma - Student
Pickerington Central High School
Columbus, Ohio07.2012
Skills
- Complaint Handling
- CRM Software
- Social Media Monitoring
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Paint Mixing
- Artistic Design
- Critical and Creative Thinking
- Research and Fact-Checking
- Problem-Solving
- Effective Communication
- Document Typing and Formatting
- File Review
- Problem Resolution
- Call Center Operations
- Positive and Professional Skills
References
Lisa Smith, LSmith@FragilePAK.COM, (408) 457 - 3280, (408) 649 - 5240
Christopher @ AGR Group +1 877-860-5780
Timeline
Data Entry Clerk
Clark County Elections Department
08.2024 - 11.2024
Call Center Sales Representative
AGR Group
06.2024 - 08.2024
Customer Satisfaction Representative
Fragile Pak
10.2023 - 02.2024
Medical Call Center Agent
C3 Connect
03.2019 - 04.2023
Illustration
CCAD Columbus College of Art and Design
Diploma - Student
Pickerington Central High School