Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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India Craig

Baltimore,USA

Work Preference

Desired Job Title

Office SecretaryCommunication Coordinator- Cardiology Heart CareAdministrative CoordinatorPrior Authorization Referral Coordinator -GYN ONCFinancial Teller

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid
Location: Baltimore, USA, US
Open to relocation: Yes

Minimum Desired Compensation

24/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option401k matchTeam Building / Company RetreatsPersonal development programs

Summary

Dynamic and results-oriented professional administrative specialist with expertise in delivering exceptional customer service along with strong organizational skills and keen eye for detail. Proven track record of managing schedules, coordinating meetings, and handling correspondence efficiently. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, problem-solving, analytical skills, effective communication, and maintaining high standards in fast-paced environment.

Overview

11
11
years of professional experience

Work History

Office Secretary

Maryland Department of Health
Baltimore, MD
07.2025 - Current
  • Manage scheduling and coordination of meetings for chief of the department .
  • Develop and maintain filing systems to ensure efficient document retrieval.
  • Assist in the preparation of reports and presentations for departmental initiatives.
  • Train new administrative staff on office procedures and software tools used by the department.
  • Streamline office processes, improving workflow efficiency across administrative functions.
  • Oversee inventory management of office supplies, ensuring availability for daily operations.
  • Implement tracking systems for correspondence, enhancing response time and accountability.
  • Provide excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Respond to inquiries from callers seeking information.
  • Provide clerical support to company employees by copying, faxing, and filing documents.
  • Maintain confidentiality while handling sensitive information related to personnel matters or company projects.
  • Serve as the primary point of contact for incoming phone calls, directing them efficiently to appropriate parties.
  • Receive incoming mail and evaluate and distribute correspondence requiring priority attention.
  • Ensure office equipment are always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
  • Maintain daily report documents, memos and invoices.
  • Organize company events and meetings, ensuring all necessary arrangements are made for smooth execution.
  • Manage complex scheduling for director and manager, ensuring timely attendance at important meetings.
  • Manage employee relations, addressing concerns and fostering a positive workplace environment.
  • Facilitate employee onboarding processes, ensuring seamless integration into company culture.
  • Develop and implement recruitment strategies to attract top talent across various departments.
  • Conduct comprehensive candidate assessments using behavioral interviews and skills evaluations.
  • Assist in conducting interviews and assessments to evaluate candidate qualifications and cultural fit.

Communication Coordinator- Cardiology Heart Care

Mercy Medical Hospital
Baltimore, MD
06.2024 - 07.2025
  • Schedule office and testing appointments (echos, stress tests, cardioversions, catheterizations, heart monitors) for patients and ensure accurate demographic information is obtained and entered.
  • Act as a liaison for patients and the hospital by directing calls to other departments as needed, exercising good judgment in handling calls, especially with urgent matters, and solving problems quickly and efficiently.
  • Serve patients and address their needs by making reminder calls as requested, rescheduling appointments as necessary, and assisting with mailings and other projects as call volume permits.
  • Enhance patient satisfaction by efficiently managing inbound calls and addressing medical concerns.
  • Answer incoming calls from patients regarding pre-certifications and provide accurate information.
  • Assist with pre-authorizations for procedures and medications.
  • Communicate referral requirements, patient monetary responsibilities, and other pre-appointment information.
  • Maintain a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Reduce wait times for callers by effectively managing a high volume of calls without compromising the quality of service.
  • Educate patients on available resources, such as financial assistance programs and support groups relevant to their conditions.
  • Scan the correct medical records into the patient's chart.
  • Collect accurate insurance information and verify benefits.

Administrative Coordinator

St. Agnes Hospital
Baltimore, MD
10.2023 - 06.2024
  • Coordinated administrative duties efficiently.
  • Maintained EHR files and organized records in compliance with Ascension's standards and HIPAA regulations.
  • Collaborated closely with physicians and managers to coordinate tasks.
  • Assisted with Charitable Renewal, audits, and other necessary administrative documents.
  • Troubleshot phone, connectivity, and computer issues with IT services.
  • Scheduled surgery dates and coordinated with providers' clinical and surgery calendars.
  • Resolved scheduling conflicts, prioritized requests, and confirmed and tracked event and meeting details.
  • Coordinated meetings with physicians and pharmaceutical representatives.
  • Maintained an inventory list of all office supplies.
  • Coordinated monthly staff and board meetings with the Executive Director.
  • Greeted and received patients in a professional manner.
  • Digitized previous patients' data.
  • Validated and verified medical insurance plans for patients.
  • Filed documents related to patient records.
  • Managed patient registration, scheduled appointments, verified insurance, entered demographic data, and collected co-payments.
  • Answered phone calls and redirected them to the appropriate party.
  • Updated patient accounts with registration, insurance, demographic, scheduling, and billing information.
  • Recorded patient data and collected payments from patients.
  • Utilized Microsoft Office, Athena, Phreesia, and ECW EMR systems.
  • Actively participated in creating and implementing improvements to enhance clinical outcomes, patient satisfaction, and operational efficiency.

Prior Authorization Referral Coordinator -GYN ONC

Mercy Medical Center
Baltimore, MD
06.2022 - 10.2023
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Communicated with clinical staff to maintain patient flow and update waiting patients.
  • Answered incoming calls, scheduled appointments, and filed medical records.
  • Delivered support to medical staff in completing patient paperwork.
  • Verified patient insurance eligibility and entered patient information into the system.
  • Ensured eligibility and compliance with authorization requirements for eight different providers for all in-house procedures.
  • Contacted insurance companies to obtain prior authorization for medical procedures and medications.
  • Followed document protocols to safeguard the confidentiality of patient records.
  • Tracked referrals and orders to ensure accurate and complete documentation in the patient's chart.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Balanced daily encounter forms and cash drawers.
  • Trained new employees on filing, phone etiquette, and other office duties.
  • Compiled and maintained patient medical records to ensure information is complete and up to date.
  • Responded to inquiries by directing calls to the appropriate personnel.
  • Organized patient records and databases to facilitate information storage and retrieval.

Financial Teller

Johns Hopkins Hospital
Baltimore, MD
11.2021 - 06.2022
  • Assisted customers in person and via telephone with reordering checks, providing bank statements and account balances, addressing customer complaints etc.
  • Shadowed new employees and provided coaching on appropriate problem solving manuals.
  • Assisted management with forms and reports required by various external organizations.
  • Assisted management in creating a supply list for the office.
  • Provided professional teller services to the hospital's patients & customers.
  • Provided support and completed various assigned duties.
  • Accurately and efficiently completed patient & employee transactions, including but not limited to receiving checks, distributing checks, receiving deposits, savings account transactions, change orders, processing transfers, & parking discount payments.
  • Followed department policies and procedures, regulations and security procedures, completed necessary documents and maintained patient & customer confidentiality.
  • Balanced the cash drawer, ensuring accurate control and accounting of cash office assets.
  • Assisted the supervisor in executing special day-end processing and preparing daily reports.
  • Utilized Epic software to verify patient identities and facilitate bill payments.

Patient Care Representative

Call 4 Health Call Center
Linthicum, MD
12.2019 - 05.2021
  • Filed and maintained patient records in strict accordance with HIPAA regulations.
  • Scheduled new and follow-up appointments.
  • Assisted in canceling and rescheduling appointments.
  • Collected insurance information and completed registration in Epic.
  • Collected insurance copayments in accordance with Call 4 Health policies and procedures.
  • Scheduled lab tests and other procedures.
  • Completed courtesy calls to patients, reminding them of appointment arrival times and answering questions about location, parking, and what to bring when requested by the doctor.
  • Reviewed schedules and collaborated with the doctor’s MAs to resolve any conflicts.
  • Acted as a liaison for patients, coordinating future consultations, diagnostic tests, and procedures.
  • Maintained up-to-date knowledge of insurance information available on the Managed Care website.
  • Scheduled & registered COVID testing.
  • Participated in the billing process by collecting time-of-service payments (co-pays or balances) and entering charges into electronic billing systems.
  • Assisted with basic insurance queries and explained payment policies.
  • Reconciled automated records, collected daily receipts, and made timely deposits accurately.

Customer Service Manager

Francesca’s
Baltimore, MD
09.2018 - 01.2020
  • Created and maintained customer service reports and metrics.
  • Ensured confidentiality of customer information.
  • Maintained cash availability and accounted for all cash in the store.
  • Conducted comprehensive sales audits.
  • Developed, planned, and achieved company sales goals.
  • Enhanced customer confidence by actively listening to concerns and providing appropriate feedback.
  • Supervised the processing of night drop deposits.
  • Monitored and validated coin and currency amounts.
  • Managed incoming and outgoing telephone calls and inquiries, providing a warm and courteous welcome while using the agreed salutation.
  • Operated the POS system and cash register efficiently.
  • Processed over 90 cash transactions daily.

Manager In Training

Forever 21
Baltimore, MD
05.2015 - 09.2018
  • Established and maintained productive relationships with customers, vendors, and staff.
  • Managed the daily operations of a team of 10 employees in a call center, ensuring customer satisfaction and efficiency.
  • Developed customer service strategies to increase customer satisfaction.
  • Processed customer orders while delivering exceptional customer service with a focus on courtesy.
  • Facilitated customers' order placements and addressed inquiries effectively.
  • Inquired to identify, verify, and resolve customer issues efficiently.
  • Processed various payment methods, including cash, credit cards, and checks.
  • Conducted daily cash drawer reconciliations to ensure accuracy.
  • Operated the POS cash register to manage transactions smoothly.
  • Developed and implemented a daily task list to enhance employee productivity.
  • Monitored and analyzed sales performance to achieve sales and margin targets.
  • Reviewed and entered work orders accurately into the company database.
  • Performed accurate counting, recording, and balancing of employee cash drawers.

Education

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06-2014

Skills

  • Medical Office Experience
  • Management Skills
  • Medical Terminology
  • Medical Billing
  • HIPAA
  • Insurance Verification
  • ICD-10
  • ICD-9
  • Process Patient Billing
  • Strategic Planning
  • Relationship Building
  • Customer Service
  • Managed Care
  • EMR Systems
  • Bookkeeping
  • Organizational Skills
  • Microsoft
  • Time Management
  • Clerical Experience
  • Quality assurance
  • Editing
  • EPIC
  • SAP Usage
  • Conflict Management
  • Leadership
  • Negotiation
  • Financial Analysis
  • Goal Setting
  • POS Cash register
  • File management
  • Spreadsheet development
  • Scheduling and calendar management
  • Document scanning
  • Business correspondence writing
  • Database entry
  • Onboarding processes
  • Training and mentoring
  • Interviewing

Timeline

Office Secretary

Maryland Department of Health
07.2025 - Current

Communication Coordinator- Cardiology Heart Care

Mercy Medical Hospital
06.2024 - 07.2025

Administrative Coordinator

St. Agnes Hospital
10.2023 - 06.2024

Prior Authorization Referral Coordinator -GYN ONC

Mercy Medical Center
06.2022 - 10.2023

Financial Teller

Johns Hopkins Hospital
11.2021 - 06.2022

Patient Care Representative

Call 4 Health Call Center
12.2019 - 05.2021

Customer Service Manager

Francesca’s
09.2018 - 01.2020

Manager In Training

Forever 21
05.2015 - 09.2018

High School Diploma -

Baltimore Polytechnic Institute

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