India Davis
Dallas,USA
Summary
Results-driven advisor with a strong background in customer service and problem-solving. Skilled in guiding clients through program eligibility and benefits, ensuring compliance and satisfaction. Ready to leverage leadership experience to enhance operational efficiency.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work History
Data Entry / Advisor II
Texas Health & Human Services
Dallas, USA
10.2023 - Current
- Manage multiple tasks and prioritize under strict deadlines.
- Ensure accuracy in documentation to prevent benefit errors.
- Collaborate across departments to maintain smooth operations.
- Developed comprehensive client intake processes for health and human services.
- Provided guidance on program eligibility and benefits to clients.
Collections Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
Dallas, USA
02.2021 - 06.2023
- Contacted customers regarding past-due loans; analyzed payment options.
- Guided customers with strategies for debt repayment.
- Ensured auto insurance compliance and communicated requirements.
- Managed high-volume inbound and outbound calls.
- Managed collections process for overdue accounts while adhering to company policies.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
Education
High School Diploma -
Lancaster High School
04.2005 - 05.2020
Skills
- Business Management
- Computer Operations
- Marketing
- Data Entry
- Communication Skills
- Problem Solving
- Leadership
- Customer Service
Timeline
Data Entry / Advisor II
Texas Health & Human Services
10.2023 - Current
Collections Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
02.2021 - 06.2023
High School Diploma -
Lancaster High School
04.2005 - 05.2020