India Fairfield
Indianapolis,IN
Summary
Experienced customer service representative with a proven track record in resolving complex customer issues. Strong ability to build lasting customer relationships, foster brand loyalty, and drive increased customer engagement. Committed to delivering exceptional service and ensuring complete customer satisfaction.
Overview
8
8
years of professional experience
Work History
Member Services Rep
Forum Credit Union
08.2020 - 10.2021
- Answered incoming calls, serviced members bank accounts, disputed charges, unblocked debit card, educated member on different accounts forum had to offer, gave transaction history, answered any questions that pertained to the credit union, issued new debit cards, processed credit card and loan payments, completed transfers, open and closed accounts, walked member through cu online( online banking website), sent member temp passcode to access cu online
Mortgage Audit
Forum Credit Union
10.2021 - Current
- Audit mortgages, work escrow holdbacks, ordered inspections, worked insurance claims, disbursed funds to builder or member, worked with appraisers to complete inspection, answer questions about members mortgage, process mortgage payments, filed escrow holdbacks, sent out checks, replied to emails regarding payoffs for mortgage
Front Desk
Le Meridien
01.2020 - 01.2022
- Check guest in/out, stocked front desk, took third party deposits, informed guest about hotel amenities, answered phones
Call Center Agent
IU School Dentistry/IUPUI
12.2019 - 09.2021
- Scheduled dentist appointments, stayed on top of emails, sent in request to maintenance, informed students of updates on campus, directed students to proper department, took calls for all of IU campus
Ticket Agent/Ramp Agent
Allegiant
06.2017 - 04.2020
- Printed manifest for pilots, check passengers in for flight, inform passengers of airline policies, book flights, unload and load bags on flights, bring plane in
Education
Media Arts and Science - Film And Video Production
IUPUI
12.2022
Skills
- Problem Solving
- Flexibility
- Teamwork
- Creativity
- Attention to Detail
- Responsibility
- Administrative
Hobbies and Interests
- Photography
- Videography
- Graphic design
Timeline
Mortgage Audit
Forum Credit Union
10.2021 - Current
Member Services Rep
Forum Credit Union
08.2020 - 10.2021
Front Desk
Le Meridien
01.2020 - 01.2022
Call Center Agent
IU School Dentistry/IUPUI
12.2019 - 09.2021
Ticket Agent/Ramp Agent
Allegiant
06.2017 - 04.2020
Media Arts and Science - Film And Video Production
IUPUI
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