RAKIYA JACKSON
Chicago
Summary
Positive and upbeat, with strong ability to connect with individuals and build relationships. Possesses solid understanding of customer service principles and effective communication skills, ensuring seamless interactions and problem-solving. Committed to enhancing member satisfaction and fostering loyalty through exceptional service and support.
Overview
4
4
years of professional experience
Work History
MEMBER SERVICES REP
Cigna
08.2025 - 01.2026
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, maintaining up-to-date records and documentation for service requests.
- Collaborated with team members to improve service delivery processes, enhancing overall customer satisfaction.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Managed escalated customer issues with empathy, ensuring resolution and retention of key accounts.
PACKER
Shur-Way Moving & Cartage
06.2023 - 08.2025
- Pack household items and place boxes on designated trucks.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Followed written and verbal instructions to prioritize work and meet daily demands.
- Packaged items efficiently to ensure safe transport and delivery.
- Maintained clean and organized work areas in compliance with safety regulations.
EVS Service Rep
University of Illinois at Chicago
01.2022 - 05.2023
- Performing basic maintenance tasks and assisting with environmental projects when needed.
- Maintain clean environment for patients and visitors.
- Refilling dispensers with supplies like soap and paper towels
- Sweeping, mopping, vacuuming, and disinfecting surfaces, equipment, patient rooms, and common areas.
- Performing detailed cleaning to prevent the spread of infections, a critical function in healthcare environments.
Education
High School Diploma -
Auburn High School
Rockford, IL06.2017
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Packing boxes
- Labeling
- Follow-up skills
- Administrative support
- Attention to detail
- Typing
Timeline
MEMBER SERVICES REP
Cigna
08.2025 - 01.2026
PACKER
Shur-Way Moving & Cartage
06.2023 - 08.2025
EVS Service Rep
University of Illinois at Chicago
01.2022 - 05.2023
High School Diploma -
Auburn High School