India Farmer
Knoxville,TN
Summary
Dedicated and motivated Senior Customer Service Representative driven to maintain a healthy team spirit and excellent customer satisfaction, while contributing to company success. Looking to further advance in a challenging position that will utilize my organizational, communication and effective listening skills with internal and external customers.
Overview
19
19
years of professional experience
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Travelers Insurance
04.2024 - Current
- Creating positive team morale, motivation and encouragement during team meetings and statistical reports.
- Establishing strong rapport with customers through genuine empathy and active listening skills.
- Effectively satisfy customer service issues using company procedures and policies.
- Excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
CUSTOMER SERVICE REPRESENTATIVE
Travelers Insurance
04.2019 - 04.2024
- Creating customers for life by delivering world class customer service to policy holders, agents, mortgage companies and auto dealers.
- Assist customers with reviewing, updating and understanding coverages and documents for all personal lines of business.
- Support new hires growth and company knowledge through our Mentoring and Peer Ambassador programs
- Ensure policy accuracy by confirming all parties and insurable interests through our Welcome Team Department
Business Support Specialist
Cellular Sales
05.2013 - 10.2018
- Manage business representative calendars
- Scheduled appointments between business representatives and customers
- Performed quarterly maintenance reviews with customers
- Research qualified businesses in different Markets
Tech Support
BRINKS HOME SECURITY/ADT
04.2006 - 11.2012
- Educated customers on usage and functions of alarm panels
- Effectively diagnosed, troubleshot and reset alarms
- Aided in account maintenance, billing and research
- Assisted with dispatching and canceling emergency agencies
Education
Tennessee State University
Nashville, TN08.1991
Some College (No Degree) -
Alabama State University
Montgomery, AL08.1990
Skills
- Team Building and Team Player
- Crucial Conversation Training
- 6-week Mindfulness Classes
- Emotional Intelligence 20
- Outlook and Windows 11
References
References: Available upon request
Timeline
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Travelers Insurance
04.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Travelers Insurance
04.2019 - 04.2024
Business Support Specialist
Cellular Sales
05.2013 - 10.2018
Tech Support
BRINKS HOME SECURITY/ADT
04.2006 - 11.2012
Tennessee State University
Some College (No Degree) -
Alabama State University
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