India Fernandez

• Deliver responsive customer service in a high-volume, fast-paced environment while managing multiple customer needs and priorities simultaneously.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Created a welcoming environment by initiating friendly conversations with customers.
• Collaborated with staff to ensure smooth restaurant operations during peak times.
• Process customer transactions accurately and collaborate with team members to provide efficient, professional service.
• Followed safety and sanitation procedures to ensure food quality compliance.

1st Place Hotels & Properties | Atlanta / Decatur, GA
Property management organization overseeing four residential/hospitality properties and one security company.

• Negotiated vendor agreements and formed organizational partnerships to enhance property operations, secure supplies, and improve housing programs and client services.
• Managed vendor and contractor relationships for construction and renovation projects, overseeing order tracking, payments, and project-related expenses to maintain budget integrity.
• Coordinated permit requirements and documentation for property improvements with vendors, contractors, and county officials.
• Coordinated business documentation and collaborated with attorneys during bankruptcy proceedings, ensuring compliance with contractual obligations and operational requirements.

• Directed daily business and administrative operations across four properties and one security company, overseeing 50–60 employees to ensure smooth operational flow.
• Partnered with management teams to monitor monthly financial performance and operating costs, proactively addressing operational issues to enhance business efficiency.
• Managed operating budgets, utility payments, bank deposits, company expenses, contractor payments, purchasing, and financial records to maintain financial integrity.
• Managed biweekly payroll across multiple business entities, including payroll submission, employee checks, and direct deposits.

Developed partnerships with The Salvation Army, Grady, HOPE Atlanta, Viewpoint Health, New Birth Church and PCCI to provide affordable and transitional housing options, including housing for veterans and other clients referred through community programs.

• Generated approximately 40% additional company revenue through non-profit partnerships, year-long leases, and recurring hotel-stay agreements.
• Maintained 95% hotel occupancy, with over half of rooms filled by clients referred through nonprofit partners, ensuring housing stability for vulnerable populations.
• Coordinated property tours, housing arrangements, and ongoing communication with nonprofit representatives and case managers.
• Prepared and administered tenant leases and partnered with case managers to support resident compliance and continued eligibility for housing assistance.
• Cultivated relationships with churches and nonprofit organizations to secure funding for residents when program benefits were exhausted, preventing housing displacement.
• Advanced through leadership roles in property management, overseeing four residential/hospitality properties and one security company to enhance operational efficiency.

• Managed property damage component of automobile accident claims for personal injury law firms, enhancing client service and case support functions.
• Coordinated damaged vehicles with qualified repair facilities for comprehensive inspections and estimates that supported attorneys in their clients' personal injury matters.
• Facilitated communication among attorneys, insurance representatives, repair facilities, and clients to expedite claims processing through the property damage process.
• Coordinated vehicle inspections, rental cars, insurance payments, towing, and other property damage requirements through effective communication with insurance claims adjusters.
• Maintained accurate claim records, documentation, status information, and communications while guiding clients through a stressful and unfamiliar process.