Taylor Wade
Youngtown,AZ
Summary
Proven Hospitality Professional and Customer Service Expert with a track record of enhancing guest satisfaction and streamlining operations. Excelled in complaint handling and guest relations management, significantly improving customer service standards. Demonstrated exceptional problem-solving abilities and attention to detail, ensuring high-quality service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Hospitality Professional
Buck & Rider
03.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns
- Maintained strict compliance with health, safety, and food regulations
- Input guest requests and orders in an orderly, accurate, and timely fashion
Customer Relations Executive
Arrowhead Grill
10.2018 - 03.2024
- Maintained a professional and helpful attitude during high-volume settings, ensuring guests needs were always met
- Built long lasting guest relationships by responding to inquiries, identifying and assessing needs, and offering outstanding customer service
- Enhanced guest satisfaction by addressing and resolving complaints promptly and professionally
Client Service Representative
Swift Transportation
08.2016 - 10.2018
- Handled sensitive customer information with discretion, always ensuring confidentiality
- Managed incoming calls, providing prompt, accurate information to clients about account status
- Recovered large outstanding balances, ensuring clients’ accounts were in good standing
Assistant Manager
Gino’s East
04.2014 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer relations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Education
Business Administration
Glendale Community College
Glendale, AZ05.2023
Skills
- Complaint Handling
- Creativity and Innovation
- Guest Relations Management
- Customer Service
- Problem-Solving
- Problem-solving skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Front Desk Operations
- Reliability
- Excellent Communication
- Multitasking Abilities
- Customer Satisfaction
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hospitality Professional
Buck & Rider
03.2024 - Current
Customer Relations Executive
Arrowhead Grill
10.2018 - 03.2024
Client Service Representative
Swift Transportation
08.2016 - 10.2018
Assistant Manager
Gino’s East
04.2014 - 07.2016
Business Administration
Glendale Community College
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