Independent Literary Editor/Proofreader
India Greenidge
Independently Employed
Groveport,OH
Summary
Detail-oriented professional with strong communication and project management skills. Excels in fast-paced environments by optimizing processes and addressing issues proactively. Demonstrates analytical and teamwork abilities, adapting quickly to new challenges. Committed to contributing to team success and pursuing continuous growth.
9
years of professional experience
Work History
Client Service Professional, P2
4 Years 3 Months- Coordinated complex client inquiries, delivering timely resolutions while preserving service quality and compliance standards.
- Escalated sensitive service issues to appropriate partners, maintaining clear communication throughout resolution.
- Tracked case updates in CRM systems, ensuring accurate records and consistent follow-through on client requests.
- Strengthened service delivery by identifying process gaps and refining routine client support procedures.
- Collaborated with advisors and operations teams to support seamless client service and account administration.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
- Provided exceptional customer support, resulting in high retention rates and repeat business.
- Enhanced client satisfaction by promptly addressing and resolving service issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Independent Literary Editor/Proofreader
5 Years 10 Months- Edited manuscripts for grammar, clarity, tone, and consistency across print and digital content.
- Proofread drafts to catch spelling, punctuation, and formatting errors before publication.
- Fact-checked source material and verified names, dates, and references for accuracy.
- Coordinated with writers to revise content, clarify structure, and strengthen messaging.
- Managed editorial workflow from draft through final approval using CMS and collaborative tools.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Preserved author voice while refining text for clarity and coherence in creative writing submissions.
Client Service Associate, P3
9 Months- Managed client inquiries, providing accurate information and timely resolution across service requests.
- Processed service transactions, verifying details for accuracy and compliance with client requirements.
- Coordinated account updates, maintaining organized records and consistent communication with internal teams.
Copy and Print Associate
3 Years 5 Months- Operated copy, print, and finishing equipment to produce accurate customer orders
- Checked files for quality, format, and print readiness before production
- Tracked order details and updated job status for timely customer pickup
- Resolved basic print issues and adjusted settings for color, size, and paper type
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Supported workflow by prioritizing rush orders and balancing multiple service requests
- Guided customers through self-service print stations and store services with clear communication
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Maintained high levels of accuracy while operating various printing machines, ensuring error-free output.
- Engaged business customers by explaining the latest store promotions to drive sales of copy and print services.
- Enhanced customer satisfaction by efficiently handling print and copy tasks, ensuring top-quality work.
Education
Master of Arts - English
- Research Project: "The American Ideal in Walt Whitman's 1855 Leaves of Grass"
- Research Project: "Allyship and Representation in Harriet Beecher Stowe's Uncle Tom's Cabin"
- Research Project: "Nature, Metaphor, and Observation of Society: How Common African Oral Storytelling Themes in Harlem Renaissance Poetry Defined Black Liberation"
- Research Project: "Autonomy and Consent in the Wife of Bath's Prologue and Tale"
- Thesis: "Forgiveness as Rebellion: Jean Valjean and Cosette in Les Miserables"
Bachelor of Arts - English Studies
- Relevant Coursework: Writing and the Professions, Rhetorical Genre Studies, Literary & Cultural Study, Studies in Creative Writing, Advanced Composition, & Contemporary American Fiction
- Dean's List Autumn 2022
- President's List Spring 2022
- Extracurricular Activities: The Illuminati
- Research Project: "Black Hair and Racial Politics"
- Research Project: "White Writers and Black Characters"
- Capstone Project: "Censorship in Literature", Author, Research and discussion on the history and methodology of censorship and its impact on the dissemination of literature
Associate of Arts - English Language And Literature
- Relevant Coursework: Technical Writing, Composition, Creative Writing, & Writing Fiction
- Dean's List Autumn 2016
- Dean's List Spring 2018
- Dean's List Autumn 2019
- Dean's List Spring 2020
- Dean's List Autumn 2020
- Research Project: "Social Media vs Ethics"
Skills
Compliance adherence
Client account management
Microsoft office
Attention to detail
Service quality assurance
Problem-solving skills
Analytical thinking
Project coordination
Task prioritization
Written communication
Teamwork skills
Client rapport
Timeline
Client Service Professional, P2
Morgan Stanley
08.2022 - Current
Client Service Associate, P3
Hired By Matrix
11.2021 - 08.2022
Independent Literary Editor/Proofreader
Independently Employed
01.2021 - Current
Copy and Print Associate
Staples
11.2017 - 04.2021
Ohio University
Master of Arts from English
Miami University
Bachelor of Arts from English Studies
Columbus State Community College
Associate of Arts from English Language And Literature