Tamar Howard
Silas,AL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Liveops
03.2021 - 05.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed and maintained up-to-date documentation of all HIPAA-related activities, ensuring accurate records were available for review.
Customer Service Representative
Sitel
10.2012 - 2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Medical Assistant
Franklin Primary Care
Gilbertown, AL
02.1999 - 06.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Medical Assistant -
Remington College
Moblie10.1998
Southern Choctaw High School
Gilbertown, AL05.1996
Skills
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Empathy
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Call management
- Patient scheduling
- Medical terminology knowledge
- CPR
- Compassionate
- Insurance verification
- Medical records management
- Patient care coordination
Timeline
Customer Service Representative
Liveops
03.2021 - 05.2025
Customer Service Representative
Sitel
10.2012 - 2020
Medical Assistant
Franklin Primary Care
02.1999 - 06.2010
Medical Assistant -
Remington College
Southern Choctaw High School