India Kramp
Hesperia,CA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Seeking a full-time position that provides professional challenges and allows the utilization of interpersonal skills, excellent time management, and problem-solving abilities. Focused professional consistently meeting company goals through organized and consistent practices. Thrives under pressure and excels at adapting to new situations and challenges to enhance the organizational brand. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
23
23
years of professional experience
Work History
In Home Specialty Care
County of Riverside In-Home Supportive Services
11.2022 - 03.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced client comfort by providing compassionate and attentive personal care services.
- Provided emotional support for clients facing challenging situations, offering empathy and encouragement during difficult times.
- Developed strong relationships with clients and families, fostering trust and open communication for optimal care provision.
- Maintained detailed documentation of client care activities, facilitating effective communication among healthcare team members and family members.
- Maintained client confidentiality by adhering to HIPAA regulations in all communications regarding personal health information details.
Senior Customer Service Specialist
Verizon/Frontier Communications
10.2003 - 02.2020
- Delivered exceptional customer service to every customer by using my extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved complex issues over phone with customers daily.
- Exceeded customer expectations through the provision of personalized service and genuine empathy during difficult situations, resulting in increased loyalty and repeat business.
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Supplemental Instruction (SI) Leader
Victor Valley College
02.2001 - 03.2003
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Modified lessons to accommodate diverse learners, using strategies such as peer-assisted learning and small group work.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Associate of Science - Human Biology And Law Enforcement
Victor Valley College
Victorville, CASkills
- Efficient and Detail-Oriented
- De-escalation Techniques
- Verbal and Written Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Proactive Self-Starter
- Compassionate Caregiving
- Bathing Assistance
- Housekeeping tasks
- Vital signs monitoring
- Dementia Care
Timeline
In Home Specialty Care
County of Riverside In-Home Supportive Services
11.2022 - 03.2024
Senior Customer Service Specialist
Verizon/Frontier Communications
10.2003 - 02.2020
Supplemental Instruction (SI) Leader
Victor Valley College
02.2001 - 03.2003
Associate of Science - Human Biology And Law Enforcement
Victor Valley College
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