Estella Santa Cruz
Fontana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Social Services Assistant
County Of Riverside In-Home Supportive Services
03.2024 - Current
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Under general supervision provide support for professional staff or social workers in their case management.
- asses clients needs and characteristics. Identify short-term and long-term needs. Provide resources and referrals to other agencies.
- Assist or complete on behalf of clients application forms for county program participation or in obtaining needed services (e.g. medical care, calfresh, vouchers.
- Advocate for clients in securing services, provide encouragement and support to clients in attaining, preserving, and following through on services.
- Act as interpreter for non english speaking clients.
- Maintain records and write reports on clients.
Community Services Assistant
County Of Riverside
08.2022 - 09.2023
- Collaborated with local organizations to maximize resources and strengthen partnerships for improved service delivery.
- Determine eligibility for utility assistance.
- Track and log information for applications submitted
- Log appropriate information, individuals contacted, services provided.
- Review a variety of forms, records for accuracy.
- Interview applicants.
- Assist in completion and clarification of application and services provided.
- Establish effective lines of communication between department, utility companies, clients.
- Schedule appointments in person or by phone.
- Participated in outreach events.
Office Assistant
Nelson Connects
01.2021 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provided administrative support.
- Assist new hire employees with questions regarding policies and procedures.
- Training new hires specific role in warehouse.
- Cover safety procedures, equipment operation and any unique task.
Education
No Degree -
Hemet Adult School
Hemet, CASkills
- Empathy Display
- Caseload Management
- Client Advocacy
- Customer Service
- Attention to Detail
- Active Listening
- Microsoft Office
- Goal Setting
Languages
Spanish
Native or Bilingual
Timeline
Social Services Assistant
County Of Riverside In-Home Supportive Services
03.2024 - Current
Community Services Assistant
County Of Riverside
08.2022 - 09.2023
Office Assistant
Nelson Connects
01.2021 - 05.2022
No Degree -
Hemet Adult School
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