Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sherida Coleman

Cleveland,OH

Summary

Front Desk Receptionist/Social Services Designee/Admission Assistant committed to impacting program operations and participant success with diligent support. Well-trained in data entry and clerical support with a dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail. Highly organized and hardworking, with an exceptional eye for detail. I'm very excited to start the next phase in my life. I am ready to begin my profession in social services and apply my skills in this new role. I will be very driven to tackle new challenges. Outstanding interpersonal skills, a strong work ethic, and flexibility. Capable of working well unattended and swiftly picking up new abilities.

Overview

4
4
years of professional experience

Work History

Social Services Assistant

Beachwood Nursing Home
09.2023 - 11.2023
  • Facilitated communication between clients and other service providers.
  • Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
  • Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Managed residential discharges for facility and coordinated after-care activities.

Receptionist/Medical Records

Hillside Plaza
05.2022 - 04.2023
  • Proficient at administrative tasks, including maintaining the reception area greeting guests, answering multi-line phone systems, sorting mail, helpful attitude, and maintaining office equipment
  • Collecting patient information, issuing medical files, and processing patient admissions
  • Ultimately, you will work with a small team to ensure all patient records are current and organized.

Admission Assistance

Cedarwood Plaza
09.2021 - 04.2022
  • Helped complete admissions packets and submitted paperwork to the Admission Director for review and processing
  • Keep Point click care updated by accurately entering, updating, and checking records
  • In-patient/Outpatient functions, bed assignments, and sign-ins for new admissions
  • Verification of all insurance benefits and coverage.

STNA

Wickliffe Country Place
09.2019 - 10.2021
  • Nurses recorded patient conditions, looked for physical, emotional, and symptomatic changes, provided basic care, fostered relationships, and demonstrated compassionate care.

Intern

McGregor Nursing Home
01.2021 - 05.2021
  • Attended meetings, training, conferences, and seminars to advance professional knowledge, conducted client interviews, completed MDS assessments, completed admission packets, and developed treatment plans.

Intern

Fromme2U
01.2022 - 05.2023
  • Advocated for client rights within the agency, addressing any barriers or systemic issues that may have affected service provision negatively.
  • Built strong relationships with community partners, creating a network of resources for clients in need of additional support.
  • Interviewed clients to assess needs and determine most suitable needs and services.
  • prioritize patient education, provide mental health service recommendations, and, in cases where discharge is an option, oversee the discharge planning process.
  • Following their discharge from a nursing home, patients may require a range of in-home services, including meal preparation, physical therapy, home health care, and housekeeping. This also involves making all the plans required for the patient's post-discharge care.

Education

Master of Science - Social Work

Cleveland State University
Cleveland, OH
05.2023

Bachelor of Science - Social Work

Cleveland State University
Cleveland, Ohio
05.2021

Associate of Arts - Human Services

Cuyahoga Community College
Cleveland, Ohio
08.2018

Skills

  • Team Collaboration
  • Interpersonal Skills
  • Relationship Building
  • Customer Service
  • Empathy Display
  • Client Assessment
  • Document and File Management
  • Ease with Computers and Technology

References

  • Alice F. Jones, 1-440-547-6663, Ajlove60@yahoo.com
  • Chotima DeRamus, 216-262-5533, c44tho@gmail.com
  • Coresha Jackson, 216804-5808, coresha.jackson@lhshealth.com

Timeline

Social Services Assistant

Beachwood Nursing Home
09.2023 - 11.2023

Receptionist/Medical Records

Hillside Plaza
05.2022 - 04.2023

Intern

Fromme2U
01.2022 - 05.2023

Admission Assistance

Cedarwood Plaza
09.2021 - 04.2022

Intern

McGregor Nursing Home
01.2021 - 05.2021

STNA

Wickliffe Country Place
09.2019 - 10.2021

Master of Science - Social Work

Cleveland State University

Bachelor of Science - Social Work

Cleveland State University

Associate of Arts - Human Services

Cuyahoga Community College

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Sherida Coleman