Ebony Ice
Albuquerque
Summary
Motivated Social Services assistant displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Social Services Assistant
Heading Home Inc
Albuquerque
10.2025 - Current
- Assisted clients with accessing essential services and resources.
- Coordinated transportation arrangements for clients attending appointments.
- Maintained accurate client records in the organization's database.
Master at arms
United States Navy, USN
Glendale
09.2021 - Current
- Enforced security protocols during operations and training exercises.
- Conducted investigations of incidents and reported findings to leadership.
- Managed access control for personnel and vehicles on naval installations.
Correctional Officer
Metropolitan Detention Center
Albuquerque
11.2022 - 09.2025
- Monitored inmate behavior and maintained security in assigned areas.
- Conducted regular inspections of facilities and equipment for safety compliance.
- Facilitated inmate transport to appointments and court hearings.
Airport Operations Agent
Spirit Airlines Inc.
Albuquerque
06.2022 - 11.2022
- Coordinated passenger boarding processes to ensure timely departures.
- Assisted in managing baggage handling operations for efficient service delivery.
- Monitored flight schedules and communicated updates to passengers and crew.
- Conducted pre-flight checks to confirm readiness of aircraft and equipment.
- Trained new staff on operational procedures and customer service standards.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Maintained records of flight arrivals and departures from the airport terminal.
Licensed Insurance Agent
Bloom Insurance Agency
Mesa
06.2019 - 02.2020
- Assisted clients in selecting appropriate insurance policies tailored to their needs.
- Educated customers on insurance coverage options and policy details.
- Processed insurance applications and maintained client records efficiently.
Education
Bachelor of Science - Forensic Psychology
Cappella College
Minneapolis, MN 11.2025 - 03.2026
Associate of Applied Science - Health And Wellness
Carrington College
Mesa, Arizona 06.2013 - 10.2015
Dental Assisting - Dental Assistant
Carrington College
Mesa, AZ 08.2012 - 05.2013
Tolleson Union High School
Tolleson, AZSkills
- Client advocacy
- Time management
- Behavioral analysis
- Crisis intervention
- Problem solving
- Team collaboration
Certification
- High risk low risk situations. 01.28.26
- Adult and infant CPR and AED. 3.3.26
Timeline
Bachelor of Science - Forensic Psychology
Cappella College
11.2025 - 03.2026
Social Services Assistant
Heading Home Inc
10.2025 - Current
Correctional Officer
Metropolitan Detention Center
11.2022 - 09.2025
Airport Operations Agent
Spirit Airlines Inc.
06.2022 - 11.2022
Master at arms
United States Navy, USN
09.2021 - Current
Licensed Insurance Agent
Bloom Insurance Agency
06.2019 - 02.2020
Associate of Applied Science - Health And Wellness
Carrington College
06.2013 - 10.2015
Dental Assisting - Dental Assistant
Carrington College
08.2012 - 05.2013
Tolleson Union High School