Jennifer Van
Summary
Compassionate Social Services Assistant with a strong background in behavioral health, client support, and operational efficiency. Experienced in managing high‑volume caseloads and coordinating care for clients with diverse mental health needs. Demonstrated success improving workflow accuracy, streamlining scheduling processes, and thriving in fast‑paced environments. Recognized for building rapport with diverse populations, fostering accountability, and applying data‑informed strategies to strengthen treatment outcomes. Dedicated to delivering ethical, client‑centered care while contributing to a culture of collaboration, adaptability, and continuous improvement. Skilled in navigating complex billing and scheduling systems and driving improvements in accuracy and team performance.
Overview
2027
2027
years of professional experience
Work History
Social Services Assistant
Riverside Behavioral Healthcare Center
12.2025 - Current
- Manage a caseload of clients diagnosed with schizophrenia, bipolar disorder, mood disorders, and other mental health conditions.
- Facilitated client intakes and assessments while ensuring accurate, compliant documentation to support effective service delivery.
- Assisted in developing individualized care plans and monitored client progress toward treatment goals.
- Coordinated communication among multidisciplinary teams, conservators, and case workers to enhance client care and treatment continuity.
- Connected clients to appropriate resources and lower-level care placements during discharge planning to ensure smooth transitions and ongoing support.
- Monitored virtual court sessions and prepared necessary updates regarding client status.
- Built trusting relationships with clients through active listening, emotional support, and trauma‑informed communication.
Billing Specialist Lead
Bravo Tree Service
06.2023 - 12.2025
- Led billing reconciliation efforts, mentoring staff on excel analysis techniques.
- Coordinated with field teams and management to ensure accurate billing.
- Oversaw scopes of work including pass-throughs, traffic control, storm work, and wood management.
- Invoice various projects within the PG&E Division.
- Maintained Production Data accuracy by updating trackers and producing weekly excel reports for management.
Division Coordinator
Mowbray's Tree Service
2022 - 2023
- Investigate and resolve problems utilizing data sets and analysis.
- Coordinate all work distribution and billing in assigned territory.
- Maintained invoice tracking and monitored deadlines.
- Corresponding frequently with utility personnel regarding resource allocation, schedule adherence, and billing details.
- Developed highly detailed invoices, corroborating against various spreadsheets and consolidating completed work details.
- Utilized various databases for reporting and tracking, including accounting software and inventory management programs.
- Oversaw designated division collaborating with operations personnel and providing recommendations and guidance on work distribution.
Test Administrator/Proctor
Pearson
2021 - 2023
- Monitored Test sessions, verified candidate documentation, and ensured compliance with testing protocols.
- Provided front desk support and managed candidate inquiries.
- Maintain confidentiality of candidate information and sensitive testing materials.
- Trained New staff on testing procedures and front desk protocols, reinforcing consistency and compliance.
Customer Service Representative
Spectrum
2021 - 2022
- Delivered technical support and resolved customer issues, achieving high satisfaction scores.
- Managed customer accounts, appointments, and service requests with accuracy.
- Responded to inquiries via phone, while providing frontline support in a fast-paced environment.
Education
Bachelor of Science - Sociology
California State University
San Bernardino12-2025
Associate of Arts - Sociology
San Bernardino Valley Community College
01-2022
Master of Science - Social Work
California Baptist University
Riverside, CA05-2026
Skills
- Team Leadership & Training
- Conflict Resolution & Problem Solving
- Administrative Support
- Client management
- Treatment Planning
- Caseload management
- Mental health
- Discharge planning
- Data Analytics & Reporting (Pivot Tables, V-Lookups, Graphs)
- ERP & Accounting Systems (SAP Taulia, Acumatica, Nexxus)
- Microsoft Suite (Excel, Outlook, Word, PowerPoint)
- Payment posting
- Team collaboration
- Problem-solving
References
- Cindy Jantes: Invoicing and Administrative Manager - 909-586-2293
- Mishelle Bravo: Office Manager - 951-539-2049 Mishelle.b@bravotreeservice.com
CERTIFICATIONS
- San Bernardino County Path Builder Program – 2025
- San Bernardino County Entry-Level Workplace Certification – 2025
- The National Society of Leadership and Success (NSLS) – 2024
EXPERIENCE
01-2023
Timeline
Social Services Assistant
Riverside Behavioral Healthcare Center
12.2025 - Current
Billing Specialist Lead
Bravo Tree Service
06.2023 - 12.2025
Division Coordinator
Mowbray's Tree Service
2022 - 2023
Test Administrator/Proctor
Pearson
2021 - 2023
Customer Service Representative
Spectrum
2021 - 2022
Bachelor of Science - Sociology
California State University
Associate of Arts - Sociology
San Bernardino Valley Community College
Master of Science - Social Work
California Baptist University