Jessica Aksland
Coos Bay,OR
Summary
Dependable professional with expertise in social services and business management. Proven track record in delivering person-centered support, managing schedules, and leading cross-functional teams. Experienced in training staff, optimizing administrative processes, and managing high-volume caseloads effectively. Currently pursuing an AAS in Business Management with aspirations in real estate investment and development.
Overview
8
8
years of professional experience
Work History
Social Services Assistant
ODHS Child Welfare
North Bend
08.2021 - Current
- Support caseworkers by documenting client progress, conducting home visits, and helping to maintain safe, stable environments.
- Supervise family visits, coordinate schedules, and report observations to assist with case planning.
- Provide in-home coaching on parenting, home management, and connecting families to community resources.
- Transport children to visits and appointments, while offering emotional support.
- Assist with onboarding and training new staff on visitation procedures, documentation, and agency protocols.
Advocate
The SAFE Project
Coos Bay
06.2020 - 08.2021
- Provided 24/7 hotline response for crisis situations involving domestic violence and human trafficking.
- Executed screening and intake processes to assess survivors' needs effectively.
- Coordinated shelter placements to ensure safe housing for survivors of violence.
- Assisted clients with protection orders to enhance personal safety and legal support.
- Managed case files through accurate data entry and resource referrals.
- Developed safety plans tailored to individual client circumstances for optimal protection.
- Accompanied clients to court hearings, offering emotional support and guidance.
- Delivered hospital response services for sexual assault survivors, ensuring immediate care.
Transitional Care Management
North Bend Medical Center
Coos Bay
07.2018 - 08.2019
- Conducted case management to ensure effective patient care delivery.
- Educated and assisted patients, addressing needs and concerns promptly.
- Ensured comprehensive and accurate documentation for all patient interactions.
- Identified barriers faced by patients, facilitating access to necessary resources.
- Performed medical assessments for patients post-hospital discharge to evaluate recovery.
- Collaborated with various departments to enhance interdisciplinary communication.
Supervisor/ Direct Support Staff
TASLS
Turlock
02.2017 - 07.2019
- Created and implemented new employee handbooks and company policies.
- Supervised team and residents under CEO/CFO to ensure operational efficiency.
- Documented important employee and resident information for accurate record-keeping.
- Managed schedules, time-sheets, household funds, inventory, and medical supplies.
- Adapted to changing situations while maintaining composure under pressure.
- Ensured attendance at medical appointments and adherence to physician orders.
- Executed all aspects of client activities of daily living (ADLs).
- Maintained TASLS Principles by promoting confidentiality and effective communication.
Education
Associate of Applied Science - Business Management
Southwestern Oregon Community College
Coos Bay, OR06-2025
Certificate - Supervision Career Pathway
Southwestern Oregon Community College
Coos Bay, OR06-2025
Certificate - Marketing Career Pathway
Southwestern Oregon Community College
Coos Bay, OR06-2025
Certificate - Emergency Medical Technician (EMT)
Abrams College
Modesto, CA, United StatesAugust 2013
Skills
- Team Leadership
- Scheduling & Coordination
- Training & Development
- Problem Solving & Decision Making
- Data Entry & Record Management
- Customer Service & Client Relations
- Program & Project Coordination
- Time Management & Organization
Affiliations
References
References available upon request.
Timeline
Social Services Assistant
ODHS Child Welfare
08.2021 - Current
Advocate
The SAFE Project
06.2020 - 08.2021
Transitional Care Management
North Bend Medical Center
07.2018 - 08.2019
Supervisor/ Direct Support Staff
TASLS
02.2017 - 07.2019
Associate of Applied Science - Business Management
Southwestern Oregon Community College
Certificate - Supervision Career Pathway
Southwestern Oregon Community College
Certificate - Marketing Career Pathway
Southwestern Oregon Community College
Certificate - Emergency Medical Technician (EMT)
Abrams College
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