Joshua Tavares
Port Orchard,WA
Summary
Highly reliable and proactive manager with a strong sense of ownership and initiative. Known for exceptional work ethic and drive to surpass company expectations. Skilled in cultivating productive working relationships and adept at managing goals and team development in fast-paced, deadline-driven environments. Thrives in team-oriented settings, consistently delivering successful outcomes.
Overview
14
14
years of professional experience
Work History
Social Services Assistant
Life Care Center Of Port Orchard
07.2023 - Current
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Social Services Assistant
Cottesmore Of Life Care
06.2022 - 07.2023
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Collaborated with social workers to support patients.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Prepared patients for self-management and decision-making responsibilities.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Helped individuals address disabilities and put together career plans.
- Made referrals to utilize community resources for resident's needs.
- Guided clients through transition to independent living within community.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Maintenance Assistant
Cottesmore Of Life Care
10.2021 - 05.2022
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Prepared walls for painting by patching holes and replacing drywall.
- Replaced worn and damaged parts to keep maintenance equipment fully functional.
- Completed minor electrical, plumbing and HVAC maintenance for building occupants.
- Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
- Used hand and power tools to adjust, connect and disconnect wiring and tubing's.
- Detected and repaired hazardous conditions or concerns that presented risk of accidents or injuries.
- Read and interpreted equipment manuals and work orders to perform required maintenance and service.
- Used multimeters to test voltage and capacitance from electrical circuits.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Ordered parts, supplies and equipment from suppliers or obtained needed items from storage rooms.
- Inspected main buildings and adjacent structures to check system functionality and assess repair needs.
- Troubleshot and assisted with repairs on roofs, sluggish or stopped drains and water heaters.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Repaired machines, equipment or structures using tools or equipment.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Recorded type and cost of maintenance or repair work.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Performed routine maintenance by inspecting drives, motors or belts.
Back Room Associate
Home Goods
01.2020 - 01.2021
- Responsible for delivering a highly satisfying customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment
- Adheres to all operational, merchandise, and loss prevention standards
- Maybe cross-trained to work in multiple areas of the store in order to support the needs of the business.
Visual Merchandising Supervisor
Kohl
01.2016 - 01.2019
- Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance, and clean store
- Assists the replenishment team in utilizing all replenishment reports daily and ensures Company in-stock goals are maintained
- Responsible for maintaining merchandising and visual presentation standards within their areas of responsibility
- Executes all merchandise presentation directives and standards
- Assists in ensuring these standards are met while merchandising incoming truck freight and replenishing the sales floor
- Identifies opportunities to increase sales and communicates merchandising and sales floor operational opportunities to Supervisor, Area
- Supervisor, or E3.Assists with price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Supervisor
- Participates in Loss Prevention and Inventory Control programs
- Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards
- Resolves ad issues as needed by changing signs to reflect the current sale price
- Assists in the maintenance of Company stockroom capacity and organizational guidelines by following Company best practices
- Follows
- Company best practices and participates in Company programs (ie: rewrap, mismates, damages, defectives, even exchanges, and store shortage action plans).
Warehouse Fork Lift Operator/Team Leader Manager
Port Logistics Group
01.2011 - 01.2015
- Oversaw daily workloads and workflow for smooth operations.
- Coached team for success by using corrective action processes.
- Set goals for performance and deadlines to comply with company plans and vision.
- Suggested various operational strategies to increase productivity.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Led regular team meetings to communicate current business trends and relevant updates.
- Initiated training sessions and coached employees to develop effective staff.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Conducted root causes analysis to develop corrective action plans.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Designed, reproduced and distributed variety of training aids for onboarding team members.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Loaded & Off Loaded products weighing up to 45,400 pounds onto trailers for delivery
- Stacked and transported all overstock to storage areas
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport
- Operated powered-lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate
- Reported inventory balances and monthly cycle counts
- Forecasted manpower requirements based on daily workload and company targets.
- Fostered positive employee relationships through communication, training and development coaching.
- Motivated team members to consistently achieve or exceed performance expectations.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05.2007
Skills
- Patient relationship management
- Program coordination
- Interdisciplinary teamwork
- Relationship building
- Active listening
- People skills
- Team management
- Conflict resolution
- Friendly, positive attitude
- Supervision & leadership
- Critical thinking
- Customer service
- Resource coordination
- Case management
- HIPAA compliance
- Crisis intervention
- Effective communication
- Problem solving
- Caseload management
- Elderly care assistance
- Abuse and neglect investigation
- Trauma-informed care
- Behavioral Health Knowledge
- Excellent communication
Timeline
Social Services Assistant
Life Care Center Of Port Orchard
07.2023 - Current
Social Services Assistant
Cottesmore Of Life Care
06.2022 - 07.2023
Maintenance Assistant
Cottesmore Of Life Care
10.2021 - 05.2022
Back Room Associate
Home Goods
01.2020 - 01.2021
Visual Merchandising Supervisor
Kohl
01.2016 - 01.2019
Warehouse Fork Lift Operator/Team Leader Manager
Port Logistics Group
01.2011 - 01.2015
High School Diploma -
Pearl City High School
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