Nelly Cardoza Chiapco
Port Orange
Summary
Skilled professional adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. A strong leader, focused, reliable, and self-motivated. Experienced, with a deep understanding of the need for services to aid and empower general populations, especially the elderly, that are suffering from a host of problems including but not limited to mental illness, homelessness, and poor health.
Overview
8
8
years of professional experience
Work History
Social Services Assistant
Beachside Center for Rehabilitation and Healthcare
New Smyrna Beach
01.2026 - Current
- Passed a TB skin test and a physical prior to employment, and annually. Showed evidence of good health and be free of communicable diseases.
- Passed a 10 panel drug test (Drug free work place).
- Responded to the paging system in the appropriate manner.
- Able to sit for time necessary to complete paperwork duties required.
- Worked flexible hours, as needed.
- Ambulated throughout facility as needed to complete all job responsibilities.
- Managed multitasking and frequent interruptions to accomplish different tasks.
- Attended and participated in continuing education programs.
- Worked as a CNA when needed.
- Managed the “non-coverage” insurance notices.
- Entered discharge instruction data and provide nursing stations with discharge notice slips.
- Collaborated with rehab, resident and /or family regarding need for home health services and equipment. Contacted agencies and provide documents needed to establish services.
- Assisted with gathering documents/records pertaining to insurance appeal notices, nursing home and ALF transfers.
- Assisted with face sheet revisions.
- Assisted the social service department with addressing, resident/family questions or concerns.
- Assisted with making ancillary (i.e. dental hearing aides, vision) appointments, gathering records/documents needed for the appointment and making transportation arrangements.
- Collected demographic information from new residents and completed interview form for admission to collect social history.
- Assisted in obtaining resources from community social, health and welfare agencies to meet needs of resident.
- Maintained the confidentiality of all resident care information.
- Knowledgeable of residents rights, including the right of refusal.
- Answered questions, concerns of residents/family in a prompt and professional manner.
- Assisted the social service director as needed with designated tasks throughout the facility which include but not limited to filing and shredding.
Eligibility Caseworker
HealthFund Solutions
Port Orange, FL
11.2024 - 01.2026
- Screened bedside, inpatient and observation patients for Federal, State, County Indigent, or other types of eligibility funding for healthcare services including Sponsorship.
- Screened in person or by phone Emergency Room patients for Federal, State, County Indigent, or other types of eligibility funding for healthcare services including Sponsorship.
- Completed and filed the appropriate application for Federal, State, County Indigent, or other types of eligibility funding for healthcare services.
- Submitted the appropriate sponsorship referral if applicable.
- Gathered and submitted all supporting documentation needed for the appropriate program.
- Monitored accounts until a determination was made.
- Filed the appropriate hearing if needed.
- Communicated on a regular basis with patients, hospital staff or upper management.
- Provided technical assistance on agency issues, services, and programs.
- Monitored accounts to make sure accurate insurance information is added.
- Addressed with hospital staff any billing issues that needed correction.
- Developed and retained a professional relationship with HFS staff and hospital staff.
- Worked evenings, weekends, and some holidays when necessary.
Program Director
Disability Solutions For Independent Living
Daytona Beach, FL
07.2023 - 11.2024
- Motivated employees by resolving issues and making sound decisions.
- Implemented and assigned roles and tasks to dedicated team members based on their strengths and abilities.
- Met and exceeded organizational goals through optimal utilization of personnel and resources.
- Ensured compliance with federal and local regulations and laws.
- Directed employees in meeting quality and on-time delivery requirements.
- Addressed production challenges, and communicated issues to Chief Executive Officer.
- Ensured that employees understood their responsibilities and delegated tasks.
- Set performance goals and deadlines in alignment with company's vision.
- Monitored team productivity and provided performance evaluations, constructive feedback.
- Trained staff in case management data entry input and procedures.
- Received, tracked, and resolve complaints from employees and customers.
- Maintained timekeeping and personnel records.
- Supervised staff and monitored work processes.
- Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Accomplished positive staff job results by coaching, and guiding employees.
- Maintained a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Implemented productivity standards, resolving operations problems, maintained reference manuals, and implemented new procedures.
Case Manager
Disability Solutions For Independent Living
Daytona Beach, FL
12.2019 - 11.2023
- Assisted consumers with disabilities to lead productive and independent lives within the community by promoting the philosophy of the organization and coordinating programs including the four core independent living services.
- Conducted initial intakes and needs assessment with consumers with disabilities.
- Assisted consumers with Independent Living goal development, goal progress and accomplishments.
- Educated and advocated with consumers about their rights under the disability laws including but not limited to the Americans with Disabilities Act, IDEA, employment, housing, transportation and communication.
- Documented goals, steps and achievements in Consumer Service Records in a timely manner based on regulations.
- Networked, collaborated, and conducted outreach with various disability interest and non-disability interest agencies, businesses, and other community sources related to assisting consumers in meeting their goals and needs.
- Provided information and referral to consumers with disabilities and the general public.
- Conducted Independent Living skills training on an individual or group basis on topics including, but not limited to: budget planning, adjustment to disability, advocating for one's own right's etc., and peer counseling for consumers with disabilities.
- Recruited, trained, and mentored volunteer peer counselors.
- Participated in staff meetings, team meetings, training opportunities and other activities as required to enhance the services to the customers.
- Entered consumer and non-consumer data and activities into management information system accurately and in a timely manner for grant tracking purposes.
- Compiled monthly reports for DSIL and specific grant requirements.
- Maintained a positive and professional attitude while interacting with consumers, staff, board members, volunteers and the general public.
- Complied with all DSIL policies, practices, and procedures as outlined in the Administrative and Personnel Manual.
- Informed consumers about the Client Assistance Program (CAP).
- Created and maintained consumer files as required by state and federal regulations.
- Traveled as required.
- Assisted in program development as needed.
Case Manager Specialist
Salvation Army
Daytona Beach, FL
11.2017 - 09.2019
- Interviewed, accepted and provided comprehensive, long term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program.
- Carefully studied and managed the uniqueness of the client's history in order to determine the most effective program plans.
- Served as an advocate for client in order to acquire services that will enable the functionally to cope with their environment.
- Ensured constant compliance with funding requirements.
- Interviewed clients to determine eligibility for program enrollment based on established facility guidelines and requirements.
- Referred applicants to other agencies if not appropriate for program.
- Established unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc. Explain goals to client in a manner that is easily understood.
- Consistently counseled clients on ways to modify or stop negative behaviors while in program.
- Provided direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients' psychosocial well-being.
- Met regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development.
- Ensured measurable outcomes corresponds with requirements, made adjustment to case management processes as necessary.
- Assisted clients in locating/securing affordable housing. Worked closely with client to transition into new housing.
- Conducted home visitations when appropriate; ensure the client's living quarters are properly furnished and maintained. Referred clients to appropriate programs or other agencies based on client's needs and in accordance with their program plan.
- Completed and articulated discharge plans to clients exiting the program.
- Prepared and maintained statistical records on all services provided; compiled and prepared monthly statistical reports and ensured accuracy and completeness of the same.
Education
Bachelor of Science - Social Work
Florida International University
Miami, FL08-2001
Skills
- Leadership
- Client Assessment
- Client Advocacy
- Program Development
- Personnel Supervision
- Staff Training
- Referral and Resource Management
- Case Planning and Management
- Caseload Management
- Program Eligibility
- Discharge Planning
- Bilingual English/Spanish
Timeline
Social Services Assistant
Beachside Center for Rehabilitation and Healthcare
01.2026 - Current
Eligibility Caseworker
HealthFund Solutions
11.2024 - 01.2026
Program Director
Disability Solutions For Independent Living
07.2023 - 11.2024
Case Manager
Disability Solutions For Independent Living
12.2019 - 11.2023
Case Manager Specialist
Salvation Army
11.2017 - 09.2019
Bachelor of Science - Social Work
Florida International University