India Laporte
Frederick,MD
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
4
4
years of professional experience
Work History
Deposit Services Representative
TeleTech Holdings
07.2022 - Current
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
Insurance Coordinator
Everise
09.2021 - 05.2022
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
Printing Operator
Office Depot Inc
02.2020 - 08.2021
- Started presses and observed operations to detect malfunctions.
- Reviewed completed orders for quality and accuracy.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned unprinted materials.
- Promptly removed completed loads from press.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Proofed all job orders, securing client approval prior to production.
- Successfully completed monthly safety training sessions.
- Set up and operated printing press machines.
- Distributed updated weekly report of project priorities to team members and management.
Daycare Teacher
It Takes A Village Daycare
05.2019 - 02.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Utilized creative teaching strategies to engage students in classroom.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
High School Diploma -
Christian County High School
Hopkinsville, KY05.2018
Skills
- Microsoft Dynamics
- Time Management
- Customer Accounts Management
- Microsoft Windows
- Financial Services
- Insurance Verification
- Customer Service and Assistance
- Data Entry Software
- Healthcare Terminology
- Active Listening
- Critical Thinking Skills
Timeline
Deposit Services Representative
TeleTech Holdings
07.2022 - Current
Insurance Coordinator
Everise
09.2021 - 05.2022
Printing Operator
Office Depot Inc
02.2020 - 08.2021
Daycare Teacher
It Takes A Village Daycare
05.2019 - 02.2020
High School Diploma -
Christian County High School