India McFarlane
Summary
Honest, conscientious, and accomplished professional focused on building client rapport. Trained in assessing the needs of children and families who are victims of domestic violence and other types of dysfunctional home life, and providing the appropriate resources. Offering comprehensive background in program development and coordination experience, which is strongly rooted in integrity and effective communication. Dedicated to fostering youth success and progress.
Overview
4
4
years of professional experience
Work History
Staff Assistant
Community Network Council
Kent, WA
09.2022 - Current
- Assisting in Emergency Feeding Program distribution to provide families in the community with needed food and home essentials at no cost to them
- Orientate new children and families into the Academic Coaching Program or CNC Afterschool Program by completing needs assessments, creating strict plans for growth, and scheduling regular in-school meetings and at-home visits
- Boost productivity by keeping office records current, well-organized, and efficiently accessible to maintain federal compliance and confidentiality.
Senior Resident Assistant
John Hopkins Center For Talented Youth
Saratoga Springs, NY
06.2022 - 08.2022
- Coordinated with the Dean of Residential Life to manage the day-to-day operation of the residential program
- Facilitated daily residential staff meetings to discuss concerns, review complaints, and convey information about policy changes
- Oversaw the planning, preparation, and implementation of daily activities and weekend events for students
- Mentored and assisted the RA staff in upholding CTY guidelines for employee professionalism and conduct
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Developed rapport to create a safe and trusting environment for care.
- Mentored and supervised groups of residents in on-site and off-site environments.
Mentor
Next Steps Americorps Program (Arcadia University)
Glenside, PA
10.2021 - 08.2022
- Completed 300 hours of community service in one year by participating in multiple service placements and attending supportive workshops and leadership development seminars.
- Engaged in personal learning while mentoring, collaborating on projects, asking questions, and experimenting.
- Acknowledged that people come from diverse backgrounds and experiences and made an effort to get to know each mentee individually
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
Administrative Assistant
Jenkins Storage, LLC
Jenkintown, PA
02.2021 - 05.2022
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submit purchase orders to maintain stock levels.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Assessed the storage units and surrounding areas to document leaks or other complications within the facility for my supervisor
Resident Assistant
Arcadia University
Glenside, PA
01.2021 - 05.2022
- Facilitated floor meetings to discuss concerns, review complaints and convey information about new or changing university and campus housing policies.
- Assisted residents with transitioning into the new living environment by coaching them on helpful life and personal care skills
- Responded to room transfers, incident reports, and maintenance requests.
- Developed rapport to create a safe and trusting environment for care.
- Counseled peers on career, academic and personal concerns.
- Led by example through mature behavior consistent with university regulations and rules.
- Encouraged community atmosphere by implementing educational and social programs.
Education
Bachelor of Arts - Psychology
Arcadia University
Glenside, PA05.2022
No Degree - Business Administration & Psychology
The Community College of Baltimore County
Catonsville, MD08.2021
Skills
- Staff Assistance
- Organization and Planning
- Workflow Processes
- Customer Engagement
- Customer Communication
- Family Needs Assessment
- Client Base Retention
- Building Rapport and Trust
- Behavior Modification
- Assessing Outcomes
- Positive Reinforcement Strategies
- Student Evaluation and Needs Assessment
Volunteer Experience
Write Away Digital Literacy Mentorship Program, Digital Literacy Mentor | 02/2022 - 08/2022
- Helped students foster a deeper understanding of using digital platforms to communicate, express themselves, and make real changes in the world
- Promoted digital literacy, provided opportunities for creativity and individuality, and promoted a love of writing.
Satellite Learning Program , Tutor | 03/2022 - 08/2022
- Worked with the School District of Philadelphia to offer virtual tutoring to students in transient housing who are considered homeless
- Provided these students with additional academic support and assistance to help them end the year successfully.
Jenkintown Food Cupboard, Volunteer | 10/2021 - 05/2022
- Assist with food distribution by working as personal shoppers for patrons and helping them load their groceries into their cars
- Assist with food packaging and helping to bag up food items for the delivery drivers to distribute to home-stricken patrons
Timeline
Staff Assistant
Community Network Council
09.2022 - Current
Senior Resident Assistant
John Hopkins Center For Talented Youth
06.2022 - 08.2022
Mentor
Next Steps Americorps Program (Arcadia University)
10.2021 - 08.2022
Administrative Assistant
Jenkins Storage, LLC
02.2021 - 05.2022
Resident Assistant
Arcadia University
01.2021 - 05.2022
Bachelor of Arts - Psychology
Arcadia University
No Degree - Business Administration & Psychology
The Community College of Baltimore County
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