Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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India Neal

Charlotte,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Principal Designer

Bold By Nichelle
Charlotte, NC
02.2013 - Current
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Collaborated with photographers and stylists to effectively capture Bold by Nichelle label and merchandising standards.
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.
  • Monitored multiple databases to keep track of all company inventory.
  • Designed contracts, collected fees and booked venues for events.
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.

Credit Analyst

Ovation Credit
Charlotte, NC
12.2020 - 06.2022
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Developed strong communication and organizational skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Achieved or exceeded company-defined sales quotas.

Customer Service Representative

Concentrix
Jacksonville, NC
10.2019 - 06.2020
  • Created and maintained detailed database to develop promotional sales.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed and updated databases to handle customer data.
  • Answered constant flow of customer calls with minimal wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Manager

Trifab Associates
Fremont, CA
10.2015 - 02.2018
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Tracks 10 interactions per hour for auditing, reporting and training purposes.
  • Coordinated meeting with Project Managers teammates to carry out customer requests.
  • Produced status reports for customers and senior management.
  • Provided updates and managed inquiries for delivery of quality products and services.
  • Assisted Production Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.

Education

Bachelor of Science - Family And Consumer Sciences

North Carolina Central University
Durham, NC

Skills

  • Project management abilities
  • Call center experience
  • Purchasing and procurement
  • Sales expertise
  • Report preparation
  • CRM
  • Administrative support
  • Data Entry
  • MS Office
  • Organization and Time Management
  • Order fulfillment
  • Account management
  • POS systems expert

Certification

  • Health and Life Coach certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Credit Analyst

Ovation Credit
12.2020 - 06.2022

Customer Service Representative

Concentrix
10.2019 - 06.2020

Customer Service Manager

Trifab Associates
10.2015 - 02.2018

Principal Designer

Bold By Nichelle
02.2013 - Current

Bachelor of Science - Family And Consumer Sciences

North Carolina Central University

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India Neal