India Owens

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided exceptional customer service to ensure customer satisfaction.
• Implemented innovative methods for streamlining the customer service process.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues .

• Managed over 60 calls a day

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor .

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Updated account information to maintain customer records.

• Processed customer service orders promptly to increase customer satisfaction.

• Managed over 50 calls per day