Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

India Reese

Ellenwood,USA

Summary

Results-driven, dependable, detail-oriented, and knowledgeable professional with certified customer service skills. Seeking to leverage advanced communications and problem-solving abilities in an insurance claims adjuster and/or property adjuster role. Highly motivated, qualified, and experienced candidate. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Liability Claims Adjuster

ALLSTATE
03.2022 - 03.2024
  • Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
  • Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Licensed Claims Adjuster

State Farm Insurance
10.2018 - 03.2022
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Prepared summaries of damage, payments, and policy coverage.
  • Effectively managed time and resources to handle a high volume of claims without sacrificing quality or accuracy.

Claims Service Representative-Total Loss Spec.

GEICO
05.2012 - 11.2017
  • Developed strong working relationships with clients, adjusters, and other stakeholders in the claims process by maintaining open lines of communication and providing consistent updates on claim status.
  • Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
  • Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
  • Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.

GES Technician

Frito Lay
02.2007 - 05.2012
  • Performed inventory controls and kept quality standards high for audits
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Used scanners to quickly locate and track items in warehouse.

Education

HS Diploma -

SOUTHWEST HIGH SCHOOL
05.2003

Skills

  • Assertiveness
  • Goal orientation
  • Highly motivated
  • Casualty and property loss
  • Accident scene investigations

Certification

All Lines Insurance Property & Casualty, Florida

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Liability Claims Adjuster

ALLSTATE
03.2022 - 03.2024

Licensed Claims Adjuster

State Farm Insurance
10.2018 - 03.2022

Claims Service Representative-Total Loss Spec.

GEICO
05.2012 - 11.2017

GES Technician

Frito Lay
02.2007 - 05.2012

HS Diploma -

SOUTHWEST HIGH SCHOOL

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India Reese