INDIA RODRIGUEZ
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Intern
Progressive Insurance
05.2023 - Current
- Handled 30+ escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Agent
Alorica
08.2022 - 04.2023
- Accomplished over 75+ high volumes of inbound calls every day by maneuvering through various programs and screens
- Collected premiums on or before effective date of coverage
- Calculated over 45+ quotes per day and educated potential customers on insurance options praised by management for excellent service.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Case Manager
Elemy Autism Care
03.2020 - 08.2022
- Conducted 15+ assessments per week using excellent interpersonal skills to determine individual needs and developed personalized care plan to address stated objectives
- Sent eligibility requests to ensure effective coverage for treatment plans
- Used critical thinking to break down problems, evaluate solutions and make decisions while managing multiple tasks
- Provided effective customer service skills while educating families on their benefits based upon treatment needs.
Education
Master Of Business: Human Resources Management -
Southern New Hampshire University
Remote12.2026
Bachelor Of Science: Psychology in Applied Behavior Analysis -
Purdue Global University
Remote01.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Customer satisfaction measurement
- Call Management
- Call center experience
- Complaint resolution
Timeline
Customer Service Intern
Progressive Insurance
05.2023 - Current
Customer Service Agent
Alorica
08.2022 - 04.2023
Case Manager
Elemy Autism Care
03.2020 - 08.2022
Master Of Business: Human Resources Management -
Southern New Hampshire University
Bachelor Of Science: Psychology in Applied Behavior Analysis -
Purdue Global University
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan