INDIA SIMPSON
Customer Service Representative
Bronx,United States
Summary
Hi, my name is India Simpson. One thing about me is that I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I highlight myself in being proficient in customer service best practices and related options. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I have been committed to maintaining professional relationships to increase profitability and drive business results. I am a reliable employee seeking a customer service based position. Lastly, I am hardworking and a passionate job seeker with strong organizational skills eager to secure an entry-level position. I am especially ready to help the team achieve their company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Uber Greenlight Hub
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Student Worker
The Northstar Cafe
10.2017 - 02.2020
- Took and followed detailed directions from others.
- Assisted with mealtimes by plating food when working serving line.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed supplies, processed new orders and maintained inventory organization for team.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
Sales Associate/Cashier
Burlington
06.2018 - 12.2019
- Connected with customers to support positive transaction experiences and address service concerns.
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Worked closely with shift manager to solve problems and handle customer concerns.
Retail Sales Associate/Cashier
AMERICAN EAGLE OUTFITTERS INC
09.2016 - 08.2017
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Rhetorical Communication - Communication
St. Lawrence University
Canton, NY01.2023
Skills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Apple macOS
- Microsoft Office
- Knowledge Base (Salesforce)
- Bliss
- Upselling Products and Services
Timeline
Customer Service Representative
Uber Greenlight Hub
04.2022 - Current
Sales Associate/Cashier
Burlington
06.2018 - 12.2019
Student Worker
The Northstar Cafe
10.2017 - 02.2020
Retail Sales Associate/Cashier
AMERICAN EAGLE OUTFITTERS INC
09.2016 - 08.2017
Rhetorical Communication - Communication
St. Lawrence University
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