India Smith
Glendora,CA
Summary
Enthusiastic team leader with a proven track record at Panera Bread excelling in operational efficiency and customer satisfaction. With implementing problem-solving and time management, I effectively trained staff and resolved complaints, allowing for a positive and collaborative environment. Adaptable and dedicated, I consistently delivered high-quality service in each work experience while ensuring company goals were met with high standards.
Overview
7
7
years of professional experience
Work History
Team Leader
Panera Bread
11.2022 - Current
- Trained and mentored team members on best practices and customer service techniques.
- Implemented workflow improvements that enhanced operational efficiency and team productivity.
- Resolved customer complaints with care and concern to yield a positive experience.
- Quickly adapted to other positions within the job to maintain and reflect company goals and values.
- Processed, packaged, and delivered large catering orders.
Cashier
El Pollo Loco
01.2021 - 06.2021
- Collected payments, provided accurate change, and issued receipts.
- Operated POS system to receive payment by cash, credit or gift card.
- Answered product questions with up-to-date knowledge of sale and store promotions.
- Delivered high level of costumer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Receptionist
Smith Enterprises
07.2018 - 07.2019
- Collaborated with staff to improve communication flow within the organization.
- Scheduled and confirmed appointments and meetings for management team.
- Sorted incoming mail and directed to correct personnel each day.
- Answered phone calls promptly, provided information, and connected callers accordingly.
Education
Bachelor of Science - Biology
California State Polytechnic University, Pomona
Pomona, CA05-2025
Skills
- Time management and organized
- Problem-solving
- Attention to detail
- Team motivation/collaborative work
- Leadership
- Reliable
- Adaptable
- Responsible and dedicated to helping others
Timeline
Team Leader
Panera Bread
11.2022 - Current
Cashier
El Pollo Loco
01.2021 - 06.2021
Receptionist
Smith Enterprises
07.2018 - 07.2019
Bachelor of Science - Biology
California State Polytechnic University, Pomona