Jennifer Sullivan
Boardman,OH
Summary
Dependable experienced manager with many levels of experience that demonstrates abilities to handle issues with tact and remain calm under pressure. Offering over 20 years of expertise in the retail management industry. Ready to take on the challenges for your company in an exciting leadership role.
Managed a variety of staff and sales
- Bed Bath & Beyond Manages a 12 Million dollar store with 40 employees
- Skechers - Multi unit manager Managed 3 stores at a 8 Million level with 30 employee
- Target-Managed a 58 Million dollar store with 300 employees
Overview
20
20
years of professional experience
Work History
Store Manager
Popshelf
Boardman , OH
01.2024 - Current
- Supports the store in effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing, and superior customer support.
- Responsible for creating a customer-first store culture through exceptional store standards and team engagement.
- Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean, and well-organized store environment that delights our customers and employees while training the team on techniques.
General Manager
Clean Team Inc.
Cleveland , Ohio
02.2023 - 01.2024
- Accomplished business development activities by researching and developing sales opportunities and plans, implementing sales plans, and managing staff.
- Exceeded the sales goal of $350K in the first year as an organic branch, promoted, and managed both the Cleveland and Youngstown branches.
- Developed new business, and minimized lost business to achieve profitable sales growth.
- Communicating job expectations, monitoring, coaching, developing, and training employees.
- Establish strategic goals by gathering pertinent business, service, and operations information.
- Build and cultivate employee morale, motivation, and loyalty.
- Daily management of staffing needs for the designated territory; absences, monitored turnover, and employee relocation.
Store Manager
Bed Bath & Beyond
Boardman, OH
04.2021 - 03.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Retail Store Manager
Skecher USA
Boardman, OH
08.2019 - 05.2021
- Managed daily operations, administrative duties, scheduling, and sales
- Oversaw stores in the Pittsburgh market in absence of several managers
- Provide service and a shopping experience that meets the needs of the customers
- Demonstrated excellent people skills in both client and employee relationships
- Interviewed, hired, trained, and supervised new associates, team members and employees
- Ensured consistent store productivity and metrics that increased sales and profitability
- Conducted training sessions
Executive Team Leader
Target
Pittsburgh, PA
10.2004 - 08.2019
- Knowledge of guest service fundamentals and retail business fundamentals
- Department sales trends, inventory management, freshness and quality, guest shopping patterns, pricing and promotions strategies
- Provide service and a shopping experience that meets the needs of the guest
- Experience in setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
- Experience managing a team of hourly team members and leaders
- Creating business specific strategies and goals
- Skills in recruiting, anticipating staffing needs, talent management of hourly team members and leaders as an General Merchandise & Food Sales Executive Team Leader
- Drive total store sales, understands sales growth, and how my departments and team contribute to and impact total store profitability
- Develop strategies and utilize my workload planning tools to manage all scheduled workload ensuring I am guest ready at all times
- Lead your Team Leaders to effectively plan workload including store transitions, planogram, price change, stocking and back stocking
- Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic
- Plan, lead and follow-up on organizational and operational change
- Always demonstrate a culture of ethical conduct, safety, and compliance
- Lead team to work in the same way and hold others accountable to this commitment
- Address store needs and other duties based on business needs
Education
Bachelor of Arts - Studio Art
Youngstown State University
05.2015
High School Diploma -
Boardman High School
Skills
- Time management
- Scheduling
- Recruiting
- Merchandising
- Strong communication skills
- Training
- Inventory
- Retail sales
- Management
- Microsoft Office
- Cash Handling
- Talent Management
- Planograms
- Performance Management
- Human Resources
- Territory management
- Marketing
- SKILLS
- Staff management Employee scheduling
- Recruiting and Hiring Execution of merchandising plans
- Time management Organized
- Team leadership Strong communication skills
- Personnel training and development Special projects
- Multi Management of several locations and leaders
Timeline
Store Manager
Popshelf
01.2024 - Current
General Manager
Clean Team Inc.
02.2023 - 01.2024
Store Manager
Bed Bath & Beyond
04.2021 - 03.2023
Retail Store Manager
Skecher USA
08.2019 - 05.2021
Executive Team Leader
Target
10.2004 - 08.2019
Bachelor of Arts - Studio Art
Youngstown State University
High School Diploma -
Boardman High School
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