Summary
Overview
Work History
Education
Skills
Timeline
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India Williams

India Williams

Memphis,TN

Summary

Dynamic and results-driven professional with a proven track record at The Pony, adept in customer service and multitasking. Excelled in high-pressure environments, significantly increased sales through effective up-selling, and ensured customer satisfaction through expert complaint handling. Demonstrated strong team collaboration and time management skills, contributing to enhanced business referrals and walk-in traffic.

Overview

3
3
years of professional experience

Work History

Host/ Waitress

The Pony
04.2023 - Current
  • Handled high-pressure situations with emotial intelligence, managed large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed them of accurate wait times.
  • Increased sales by upselling higher-end products to customers.
  • Resolved guest complaints to maintain complete customer satisfaction
  • Displayed enthusiasm and promoted excellent service to customers, which helped in increasing referrals, and walk-in business.
  • Handled cash transactions accurately, making sure proper change was provided to customers.
  • Provided attentive service and addressing any concerns big or small.

E-commerce

Poshmark
10.2023 - 05.2024


  • Reduced shipping errors with accurate labeling and documentation.
  • Increased productivity with effective time management, prioritizing tasks according to shipment deadlines.
  • Used my laptop to document information relating to receipt, storage, and distribution of products.
  • Packed and shipped items securely and effectively to minimize breakage.
  • Ensured accurate order fulfillment by double-checking items against invoices.
  • Printed daily sales receipts using my laptop to verify accuracy.
  • Minimized shipment delays by keeping a close eye on order statuses, proactively addressing any issues that arose during the packing process.

E-commerce

Facebook Marketplace
07.2023 - 11.2023


  • Sold furniture and clothing on Facebook from the comfort of my home.
  • Promoted my work on other platforms via social media to increase my revenue and potential.
  • Collaborated with family members.
  • Kept clear and open communication with customers/ potential customers via call and text.
  • Made deliveries in person or scheduled meet ups with customers for deliveries.
  • Successfully handled payments and incorporated convenient payment methods including Zelle, Venmo, Cashapp.
  • Gave detailed and clear descriptions of my products which increased sales and customer satisfaction.

Housekeeper

4 Points By Sheraton
02.2022 - 11.2022


  • We were very short on staff for 2 months and I worked alongside the manager to keep rooms clean and working longer shifts, this led me to getting a $2 raise.
  • I was committed to the job, worked holidays and came in on my off days to offer extra help.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff and the manager to complete tasks efficiently.
  • Washed and folded towels, bed sheets, and shower curtains.
  • Removed bed sheets and towels from rooms and pre-treated stains.
  • Welcomed flexibility in my work schedule according to fluctuating occupancy rates.

Fork Lift Operator

YRC Freight
08.2021 - 09.2022
  • Safely loaded and unloaded trucks using the appropriate forklift attachments, which helped reduce the risk of accidents or injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for them shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Worked with team members to complete tasks quickly during busy shifts.
  • Assisted in training new employees on safe forklift operation, helping make our shift team stronger and more efficient.
  • Minimized product damage through careful maneuvering and transporting fragile items.

Education

High School Diploma -

William Henry Harrison High School
West Lafayette, IN
12.2020

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking
  • Time Management
  • Telephone reception
  • Up-selling techniques
  • Phone Etiquette
  • Complaint Handling
  • Comfortable learning and using my technical skills
  • Ability to work independently

Timeline

E-commerce

Poshmark
10.2023 - 05.2024

E-commerce

Facebook Marketplace
07.2023 - 11.2023

Host/ Waitress

The Pony
04.2023 - Current

Housekeeper

4 Points By Sheraton
02.2022 - 11.2022

Fork Lift Operator

YRC Freight
08.2021 - 09.2022

High School Diploma -

William Henry Harrison High School

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India Williams