Harmony Lowe
Rochester,MN
Summary
Passionate student dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering individuals guiding them toward tangible improvements and relapse prevention.
Overview
16
16
years of professional experience
Work History
Host/ Waitress
Red Lobster
08.2022 - 05.2023
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress-
Crave
02.2020 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Intern
Park Avenue Treatment Center
01.2020 - 03.2020
- Coordinated with other healthcare providers to facilitate seamless transitions between levels of care for clients during their recovery journey.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
- Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
- Promoted self-care practices among clients, teaching them effective stress management techniques that contributed to lasting recovery success.
Waitress
Applebees
08.2018 - 12.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress/ Shift Lead
Perkins Family Restaurant
06.2015 - 05.2018
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Hotel Front Desk Receptionist
American Inn
11.2011 - 11.2012
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
Customer Service Representative
Randy Cirksena State Farm Insurance
02.2007 - 05.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Education
Associates - Mental Health/ Addiction Studies
Minneapolis Community And Technical College
Minneapolis, MN12.2024
Skills
- Treatment Planning
- Individual Counseling
- Client Advocacy
- Documentation proficiency
- Group facilitation
- Multicultural Competence
- Referral Coordination
- Assessment skills
- Relapse Prevention
Timeline
Host/ Waitress
Red Lobster
08.2022 - 05.2023
Waitress-
Crave
02.2020 - 03.2021
Intern
Park Avenue Treatment Center
01.2020 - 03.2020
Waitress
Applebees
08.2018 - 12.2019
Waitress/ Shift Lead
Perkins Family Restaurant
06.2015 - 05.2018
Hotel Front Desk Receptionist
American Inn
11.2011 - 11.2012
Customer Service Representative
Randy Cirksena State Farm Insurance
02.2007 - 05.2012
Associates - Mental Health/ Addiction Studies
Minneapolis Community And Technical College