India A. Redmond
Summary
Compassionate healthcare front desk professional with over 9 years in high-volume clinics. Expertise in managing patient feedback and streamlining appointment scheduling to enhance patient experiences. Dedicated to improving service delivery standards and training staff for optimal patient interactions.
Overview
10
10
years of professional experience
Work History
Patient Experience Coordinator
Athletico
Mckinney, Tx
02.2025 - Current
- Managed patient feedback processes to elevate service delivery standards.
- Developed communication plans to keep patients informed about changes in clinic operations and services.
- Coordinated patient appointments to optimize scheduling and increase accessibility.
- Trained new staff on patient interaction protocols and communication techniques.
Patient Service Specialist II - OBGYN
Baylor Scott & White Health
Frisco, Texas
07.2024 - 02.2025
- Coordinated patient appointments and managed scheduling across multiple departments.
- Facilitated effective communication between patients and healthcare providers.
- Provided clear information about services and insurance coverage to patients.
- Assisted customers with requests and answered questions to enhance satisfaction.
- Managed patient check-in and registration processes to ensure efficiency.
- Delivered excellent customer service during face-to-face interactions and phone conversations.
- Promptly identified customer needs to address inquiries efficiently.
Front Desk Patient Coordinator
RNV Podiatry
Frisco, TX
01.2023 - 07.2024
- Greeted patients warmly and scheduled appointments with high efficiency.
- Assisted with patient check-in and check-out processes to streamline visits and improve overall satisfaction.
- Coordinated insurance verification and resolved patient billing inquiries to ensure clarity and satisfaction.
- Managed patient records through electronic health record systems for accuracy.
- Handled incoming calls, addressing patient concerns and inquiries to provide timely support.
- Collaborated with medical staff to maintain seamless office operations.
Front Desk Patient Coordinator
Endodontic Associates
Plano, TX
01.2022 - 12.2022
- Assisted with patient check-in by verifying insurance details and collecting co-pays to ensure smooth appointment flow.
- Verified insurance coverage before appointments, informing patients of potential out-of-pocket expenses to enhance financial transparency.
- Completed guest enrollment paperwork and established accounts to streamline patient onboarding.
- Ensured HIPAA compliance by safeguarding patient privacy through confidential information management.
Medical Office Specialist II
HCA Healthcare Inc.
Plano, Texas
08.2016 - 01.2022
- Verified insurance claims for accuracy, ensuring timely payment processing and minimizing errors.
- Processed patient payments and maintained accurate financial records.
- Provided administrative support, including scheduling appointments and managing calendars.
- Performed data entry of patient information into electronic health records.
- Wrote detailed clinical phone messages for physician communication.
- Answered and directed incoming calls professionally to enhance communication.
- Compiled daily activity and special project reports for management to support decision-making.
- Trained new staff on office procedures and software systems to enhance operational efficiency.
Education
Associate of Science - Pre-Nursing
South College
Knoxville, TN12-2027
Esthetician License - Esthetics
Ogle School
TX08-2025
Associates Degree - Business
Judson University
Elgin, IL06-2022
High School Diploma -
Lone Star HS
Frisco, TX06-2016
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Payment processing
- EMR systems
- HIPAA compliance
- Patient advocacy
- Customer service
- Team mentoring
- Phone etiquette and multitasking
Awards
Most 5-Star Patient Reviews, Outstanding Employee Award
Languages
English (Fluent)
Personal Information
Title: Experienced Medical Front Office Coordinator | Patient-Focused | Insurance & Scheduling Expert
Timeline
Patient Experience Coordinator
Athletico
02.2025 - Current
Patient Service Specialist II - OBGYN
Baylor Scott & White Health
07.2024 - 02.2025
Front Desk Patient Coordinator
RNV Podiatry
01.2023 - 07.2024
Front Desk Patient Coordinator
Endodontic Associates
01.2022 - 12.2022
Medical Office Specialist II
HCA Healthcare Inc.
08.2016 - 01.2022
Associate of Science - Pre-Nursing
South College
Esthetician License - Esthetics
Ogle School
Associates Degree - Business
Judson University
High School Diploma -
Lone Star HS