India F. Miller
White Plains,NY
Summary
Seeking full time employment with the White Plains Hospital family. The 5+ years of experience I have in both customer service and childcare lends itself to the dynamic, fast paced medical environment. I have proven my ability to provide a personable experience for patients while adhering to company policies and procedures. I plan to maximize my personal contribution to the team while leveraging my current skills in an environment conducive to professional growth.
Overview
7
7
years of professional experience
Work History
Membership Sales Ambassador
BJ's Wholesale Club
11.2022 - Current
- Required extensive knowledge of all BJ's products and services to confidently convey their benefits and encourage membership enrollment/upgrades to all visitors
- Responsible for developing effective sales strategies in order to generate sales and exceed department goals
- Maintained friendly attitude while proactively assisting members with any concerns in person and over the phone, redirecting calls if needed
- Exceeded daily personal goals for co-brand applications on a consistent basis
- Processed membership applications/cancellations, as well as returns and exchanges
- Worked with fellow sales team members to achieve group objectives
- Trained and mentored new sales representatives.
Consultant
FedEx Office
09.2021 - Current
- Utilized consultative techniques to anticipate needs, offer alternatives and eventually find the shipping and/or printing solution for all customers
- Accurately entered complex print orders in our system to provide price quotes
- Provided any needed support to customers using self service computer stations
- Responsible for safely operating heavy duty printing/binding/cutting machinery to complete various printing jobs, striving to meet customer deadlines and minimize waste
- Managed both domestic and international shipping transactions by carefully entering detailed shipping information and assessing customer belongings to best prepare all items for shipping
- Managed retail transactions and informed customers of current promotions
- Responsible for counting and balancing my cash drawers at the beginning and end of each shift
- Maintained a safe and clean work environment by adhering to task procedures
- Consistently ranked first among team members in online customer satisfaction survey mentions
Extended Day Program Teacher
City of White Plains Youth Bureau
02.2019 - 03.2020
- Worked with my colleagues to ensure the safety of all children throughout all after school activities
- Built positive relationships with all students, assisted children with homework, motivated children to engage in independent reading time, assisted with coordinating talent shows and other end-of-year events, supervised children during both outdoor and indoor physical activities, etc.
- Enjoyed coordinating the second grade presentation at our annual science fair
Babysitter
Archer Family
02.2018 - 01.2020
- Followed explicit parental guidelines for the care of two school aged children
- Responsibilities included homework help, dinner preparation, monitoring and participating in outdoor activities, engaging with children in educational activities, and facilitating their established bedtime routine
Seasonal Sales Associate
J. Crew
11.2019 - 01.2020
- Responsibilities included processing transactions and returns, introducing guests to our loyalty program, maintaining the visual presentation of merchandise, managing fitting room operations, and addressing customer concerns over the phone
Volunteer
Antioch COGIC Church
11.2016 - 11.2019
- Gained first hand experience serving an underprivileged community by distributing grocery items to those in need during their annual Thanksgiving food drive
Sales Associate
Altar’d State
06.2019 - 11.2019
- Provided guests with exceptional customer service and product knowledge to drive sales and meet personal quantifiable goals
Head Counselor
Teen Camp
07.2019 - 08.2019
- Collaborated with 3 of my peers to oversee my large group’s day to day camp activities
- Duties included interacting enthusiastically with both campers and parents, efficiently executing morning drop off and dismissal procedures, accurately documenting any camper incidents and reporting to camp director directly, and enforcing camp safety policies on off site trips/excursions
- Practiced productive ways to redirect misbehavior
- Served as a role model for campers by encouraging inclusivity
Camp Counselor
Camp Quarropas
06.2018 - 08.2018
- I strived to create a cheerful experience for campers while upholding camp safety policies.
- Cultivated positive relationships with campers, their parents, fellow counselors, and camp directors
- Engaged with campers in daily activities
Stock Associate
Abercrombie kids
10.2016 - 11.2017
- Primarily focused on merchandise flow and safeguarding asset protection
- Duties included processing and individually tagging all incoming merchandise, maintaining tidiness of merchandise in both the stockroom and on the floor, assisting in inventory management and removing trash/recyclables daily
Camp Counselor
Camp Panawok
07.2017 - 08.2017
Camp Counselor
Camp Quarropas
06.2016 - 08.2016
Education
Associate Degree - Business Administration
SUNY Westchester Community College
Valhalla, NY05.2019
Skills
- Communicates clearly with others
- Strong commitment to delivering excellent customer service
- Confidently provides customers with relevant product/service knowledge
- Provides creative approach to problem solving
- Comfortable with multitasking
- Safely operates heavy machinery
Timeline
Membership Sales Ambassador
BJ's Wholesale Club
11.2022 - Current
Consultant
FedEx Office
09.2021 - Current
Seasonal Sales Associate
J. Crew
11.2019 - 01.2020
Head Counselor
Teen Camp
07.2019 - 08.2019
Sales Associate
Altar’d State
06.2019 - 11.2019
Extended Day Program Teacher
City of White Plains Youth Bureau
02.2019 - 03.2020
Camp Counselor
Camp Quarropas
06.2018 - 08.2018
Babysitter
Archer Family
02.2018 - 01.2020
Camp Counselor
Camp Panawok
07.2017 - 08.2017
Volunteer
Antioch COGIC Church
11.2016 - 11.2019
Stock Associate
Abercrombie kids
10.2016 - 11.2017
Camp Counselor
Camp Quarropas
06.2016 - 08.2016
Associate Degree - Business Administration
SUNY Westchester Community College
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