Indiana Martin
Miami
Summary
Detail-oriented Patient Care Coordinator with expertise in enhancing patient satisfaction and maintaining accurate records. Facilitates effective communication between patients and medical staff, optimizing care delivery. Experienced in managing interactions and resolving complaints to improve overall guest satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Iberostar Waves Miami Beach
Miami
02.2025 - Current
- Assisted guests with reservations, providing information on hotel services and amenities.
- Managed phone calls, efficiently directing inquiries to appropriate departments to enhance guest experience.
- Resolved guest complaints professionally, ensuring timely escalation to management when necessary.
- Responded to inquiries and room requests made online, by phone, and via email.
- Processed payments with accuracy, overseeing cash register and securing daily transactions.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages, recorded deliveries, and distributed to personnel.
Patient Care Coordinator
Miami Lakes Radiology
Miami
03.2023 - 02.2026
- Implemented patient follow-up processes to ensure continuity of care and improve patient satisfaction.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Maintained accurate records of patient care activities in electronic health record systems to support effective treatment.
- Provided information on radiology procedures and answered patient inquiries promptly.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Built professional relationships with physicians and colleagues to enhance collaboration and patient care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Security Officer
Marksman Security
Miami
03.2021 - 12.2021
- Monitored premises to ensure safety and security of personnel and property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Conducted routine patrols to proactively identify and mitigate potential security risks or breaches.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded promptly to alarms and incidents, maintaining effective communication with law enforcement.
- Enforced company policies and regulations to ensure safety and compliance for all visitors.
- Maintained detailed logs of daily activities, incidents, and observations to support security reviews and decision-making.
- Welcomed staff, guests, vendors, and contractors upon arrival at the facility entrance to ensure proper entry procedures.
Education
High School Diploma -
Miami Jackson Senior High
Miami, FL07-2026
Some College (No Degree) - Ultrasound Tech
Cambridge College
Miami, FLSkills
- Electronic health records
- Guest/Patient documentation
- Documentation skills
- Data entry
- Filing and sorting
- Customer service
- Problem solving
- Patient care
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Iberostar Waves Miami Beach
02.2025 - Current
Patient Care Coordinator
Miami Lakes Radiology
03.2023 - 02.2026
Security Officer
Marksman Security
03.2021 - 12.2021
High School Diploma -
Miami Jackson Senior High
Some College (No Degree) - Ultrasound Tech
Cambridge College